Leah Zarate
Saint George,UT
Summary
Results-driven professional with a strong background in retail leadership, sales, and customer experience. Proven ability to drive revenue growth, increase attachment rates, and deliver data-informed solutions that enhance overall performance. Skilled in team leadership, relationship building, and understanding consumer behavior to influence purchasing decisions. Seeking to leverage hands-on sales and operational experience into a marketing-focused role that emphasizes strategy, brand growth, and customer engagement.
Overview
9
9
years of professional experience
Work History
Appliance Sales Specialist
Lowes Home Improvment
Saint George, UT
10.2025 - Current
- Assisted customers in selecting appliances by identifying needs, explaining product features, and recommending solutions that fit their budget and lifestyle.
- Drove sales by building strong product knowledge across major appliance brands, warranties, and protection plans.
- Maintained high attachment rates through effective upselling of delivery, installation, and extended protection services.
- Managed inventory accuracy, including stock checks, special orders, and coordinating timely product deliveries.
- Delivered exceptional customer service by resolving issues, handling returns, and ensuring a smooth end-to-end purchasing experience.
- Collaborated with team members and leadership to meet departmental sales goals and maintain an organized, visually appealing sales floor.
Head Cashier
Lowes Home Improvment
Saint George UT
10.2020 - 10.2025
- Supervised and supported front-end associates, ensuring efficient checkout operations and a high level of customer service.
- Managed daily cash handling procedures, including register audits, cash counts, and resolving discrepancies.
- Assisted with scheduling, breaks, and coverage to maintain smooth front-end operations during peak and off-peak hours.
- Resolved customer concerns quickly and professionally, enhancing overall satisfaction and store experience.
- Trained and coached new cashiers on POS systems, store policies, and customer service standards.
- Monitored front-end performance metrics such as transaction speed, accuracy, and credit/loyalty program sign-ups.
Team Lead
Panda Express
Saint George, UT
07.2017 - 10.2020
- Led and motivated team members to deliver fast, friendly service while maintaining high food quality and cleanliness standards.
- Oversaw daily operations, including opening/closing procedures, cash handling, and ensuring compliance with company policies.
- Trained and coached new hires on food preparation, customer service, and safety standards to improve team performance.
- Monitored inventory levels, restocked supplies, and assisted with ordering to ensure consistent product availability.
- Resolved customer concerns promptly and professionally, creating a positive dining experience and encouraging repeat business.
- Supported store management in achieving sales goals, improving efficiency, and maintaining strong team morale.
Education
High School Diploma -
Snow Canyon High School
Santa Clara, UTSkills
- Goal oriented
- Deal closing
- Sales assistance
- Interpersonal and written communication
- Product knowledge expertise
- Product demonstration
Accomplishments
Awards from District and Regional Manager on Contractor and Consumer accounts
Top sales specialist of Q3 in the District
Leadership awards for training and developing front end associates
Recognition from Store manager and District Manager for performance
Lead a team of 20 staff members.
Timeline
Appliance Sales Specialist
Lowes Home Improvment
10.2025 - Current
Head Cashier
Lowes Home Improvment
10.2020 - 10.2025
Team Lead
Panda Express
07.2017 - 10.2020
High School Diploma -
Snow Canyon High School