Leah Grace O'Brien
New Orleans,LA
Summary
Talented Legal Assistant/Intake Specialist offering many years of experience in conducting intake interviews with care and attentiveness. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Member of Phi Theta Kappa International Honors Society.
Recipient of numerous educational scholarships.
Certificate of Achievement from the National Fair Housing Alliance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Eviction Defense Intake Specialist
The Louisiana Fair Housing Action Center
05.2022 - Current
- Answered phone calls and provided new clients with information related to the Right to Counsel Program. Advised new clients about the eviction process and next steps.
- Collected necessary documentation to send to attorneys for review.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems, Legal Server.
Legal Assisant/Paralegal
Disability Rights Louisiana
10.2019 - 05.2022
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence for a federal class action lawsuit.
- Assisted attorneys with trial preparation through thorough research and discovery.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally. Responded to correspondence from incarcerated clients with empathy and compassion.
- Improved document organization by implementing a comprehensive file management system for easy access to essential case materials.
Legal Intake Specialist/Workers' Compensation Claims Assistant
Pollan, Dobbs, LLC
06.2018 - 10.2019
- Improved client satisfaction by efficiently conducting intakes and gathering relevant information for attorneys. Listening to clients concerns and needs.
- Enhanced case management through detailed documentation of client interactions and timely communication with legal team members.
- Streamlined intake processes by implementing a standardized questionnaire for potential clients in Salesforce, increasing efficiency and consistency in information gathering.
- Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
Education
Human Services
St. Petersburg College
St. Petersburg, FLAnthropology
University of New Orleans
New Orleans, LA05.2025
Skills
- Data Entry
- Intake Assessment
- Compassionate communication
- Critical Thinking Skills
- Legal Analysis
- Client and Family Interviews
- Case File Management
- Client Intakes
- Microsoft Office
- Salesforce
- Legal Server
- Maintaining Client Records
- Active Listening
Accomplishments
Member of Phi Theta Kappa International Honors Society.
Affiliations
- Phi Theta Kappa
- National Fair Housing Alliance
Certification
Certificate of Achievement, Fair Housing School. The National Fair Housing Alliance.
Languages
Spanish
Limited Working
Timeline
Eviction Defense Intake Specialist
The Louisiana Fair Housing Action Center
05.2022 - Current
Legal Assisant/Paralegal
Disability Rights Louisiana
10.2019 - 05.2022
Legal Intake Specialist/Workers' Compensation Claims Assistant
Pollan, Dobbs, LLC
06.2018 - 10.2019
Human Services
St. Petersburg College
Anthropology
University of New Orleans
Certificate of Achievement, Fair Housing School. The National Fair Housing Alliance.
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