Open To Work
Leah J Watson
Milwaukee,WI
Overview
14
14
years of professional experience
Work History
Quality Auditor
Skygen USA
05.2013 - Current
- Analyze trends and compile data to fulfill clients' reporting needs, both regular and ad hoc
- Synthesize complex datasets into a useful format for management and clients
- Increased departmental timeliness compliance from 88% at time of hiring to 100%
- Identify issues of regulatory non-compliance or inconsistent data, and report findings and possible solutions to senior personnel
- Designed and implemented new auditing processes and rubric to meet internal and regulatory requirements
- Perform continuous random spot checks of daily activity for completeness, accuracy and compliance
- Collaborate across departments to improve and upgrade internal processes, and to submit internal and external deliverables promptly and accurately
- Created new process for managing internal compliance to ensure department workload is completed timely
- Completed monthly internal quality reports highlighting areas for improvement and recommending corrective actions
Geek Squad Agent
Best Buy
10.2012 - 05.2013
- Delivered exceptional customer service to 20-30 customers each day with positive attitude, attention to detail, and focus on customer satisfaction
- Facilitated Geek Squad assistance by working with clients to determine source of computer problems
- Managed multiple tasks simultaneously (e.g., assisting a client on the phone while resetting a laptop to factory settings)
Education
BBA - Marketing
University of Wisconsin-Oshkosh
Oshkosh, WI05-2012
Skills
- Microsoft Office proficiency
- Corrective action recommendations
- Report preparation
- Data analysis
- Regulations and compliance
- Typing: 130 WPM
- Creative problem solving
Timeline
Quality Auditor
Skygen USA
05.2013 - Current
Geek Squad Agent
Best Buy
10.2012 - 05.2013
BBA - Marketing
University of Wisconsin-Oshkosh