Leah June Corrigan
Louisville,KY
Summary
I migrated from Wales, United Kingdom in September 2024 and now reside in Louisville, Kentucky with my Husband.
Very open minded and eager to get started with a new long term career.
Proficient in sales with a proven track record of excellent customer service and organizational skills. With extensive experience of the sales and customer service industry, I am highly organized, efficient, personable and able to deliver a consistent and high standard of client and customer satisfaction in a challenging and high pressurized work environment. Well versed in the creation of internal and external professional communication and able to liaise with all levels of staff and clients. Extremely educated with Microsoft and Excel software.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Product Specialist- New Vehicle Sales
Bridgend Ford
Wales, United Kingdom
09.2018 - 08.2024
- Professionally advising customers on the Ford range
- To support the customer through the new car purchase process, assisting them with the product choice, part exchange valuation, test drive and finance options
- Deliver an exceptional handover service to customers so they are fully informed with regard to their new vehicle
- Responding efficiently to online/telephone enquiries
- Maintaining showroom standards
- Prospect new and existing clients to ensure a high volume of appointments and renewal purchase
- Assisted in developing a new company training plan
- Researched competitor products and consumer interests to anticipate and answer questions, providing more information.
- Resolved customer complaints concerning quality control issues with existing products.
- Participated in sales meetings and calls, providing product knowledge and support.
- Created and maintained detailed product information, including user guides and tutorials.
- Trained new specialists to present company products or services.
- Utilized CRM systems to track customer interactions and feedback for continuous improvement.
- Identify interests and qualify customers to present product information.
- Participated in trade shows and conferences to promote company's products.
- Led product demonstrations at trade shows to promote features and benefits.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Provided general administrative support to staff members.
- Maintained positive working relationship with fellow staff and management.
Assistant Concession Manager
Mulberry
Cardiff And Bristol , United Kingdom
10.2017 - 09.2018
- Assisted to manage a team of 6 between the Cardiff and Bristol concession within the House Of Fraser department store
- Recorded all sales made within the team and to report back to upper management on a weekly basis
- Liaise and maintain rapport with new and existing clients
- Conducted inventories of products to monitor stock levels and adjust orders accordingly
- Scheduled employees' hours to ensure adequate coverage during peak times.
- Analyzed business performance data and forecasted business results for upper management
- Resolved customer inquiries and complaints requiring management-level escalation
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Ordered supplies needed for daily operations based on projected sales volumes
- Evaluated employee performance on a regular basis through feedback sessions or reviews
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Delegated work to staff, setting priorities and goals
- Kept work areas clean, neat and organized for optimal productivity and worker safety
- Regularly monitored store shelves to ensure product availability, restocking and rotating merchandise as needed
Brand Ambassador
DKNY
Cardiff
07.2015 - 10.2017
- Liaising with valued clients
- Recording sales information/new targets/Sales plan
- Keeping new and existing clients up to date with new product information
- Merchandizing
- Gathered customer feedback to inform future marketing strategies and product developments.
- Engaged with potential customers, providing product information and answering queries.
- Implemented creative strategies to attract attention during public events.
- Watched crowd to identify prospects, capture interest and maximize sales opportunities.
Education
High School Diploma - G.C.S.E's in English & Home Economics, Welsh, Maths, ICT and Business Studies
Skills
- Team leadership
- Product documentation creation
- Product training delivery
- Customer relationship management (CRM)
- Negotiation
- Lead generation
- Customer service
- Clear communication
- Documentation and reporting
- Inventory management
- Business administration
- Time management
- Shift scheduling
- Staff training and development
- Document control
- Database management
- Client communication
- Filing system organization
- Work Planning and Prioritization
- Flexible schedule
- MS office
Certification
Full Clean Driving Licence
References
Available on Request
Timeline
Senior Product Specialist- New Vehicle Sales
Bridgend Ford
09.2018 - 08.2024
Assistant Concession Manager
Mulberry
10.2017 - 09.2018
Brand Ambassador
DKNY
07.2015 - 10.2017