Leah Sai Yesha Obispo
Fremont,CA
Summary
As an Assistant Store Manager at Poki Poke, I spearheaded initiatives that significantly enhanced customer satisfaction and streamlined operational efficiency. My adept problem-solving skills and commitment to exceptional customer service were pivotal in mentoring staff and improving engagement. My leadership ensured accurate financial transactions and fostered an excellence and continuous improvement culture.
Overview
2
2
years of professional experience
Work History
Assistant Store Manager
Poki Poke
08.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Education
GED -
High School Diploma -
06.2022
Treasurer, Filipino Student Association Club (2021-2022)
- Managed and maintained the club’s financial records and budget
- Organized fundraising events to increase the club's funds
- Collaborated with other club officers as well as other club officers from nearby schools to plan and take action on cultural events and events
- Provide financial reports to other club officers
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Staff Supervision
- Mentoring and Coaching
- Employee Coaching
- Relationship Building
Languages
English
Native or Bilingual
Tagalog
Native or Bilingual
Timeline
Assistant Store Manager - Poki Poke
08.2022 - Current
Foothill College - GED,
American High School - High School Diploma,
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