Leah Wright
Camden,NC
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Licensed Real Estate Broker
eXp Realty, LLC
Camden, NC
05.2018 - Current
- Assisted in training 3 remote real estate assistants/transaction coordinators
- Managed real estate transactions, clients and files in Skyslope & MLS’ - Coordinated real estate transactions through its lifecycle (sent out templated real estate documents, enter and update listings in the MLS, coordinate sign & lockbox shipments/installation/removals, coordinate photography, order home warranties, client updates, closing preparation and updating status’ in MLS)
- Communicated with title companies and attorney offices.
- Worked closely with leads until handing them off to an agent
- Distributed leads to various agents in the office via phone or instant messaging services
- Sent various templated emails to customers, or related parties to the transaction. regarding their listing.
- Input showing availability forms sent list reports subscriptions and flyers to customers.
- Sent out listing agreements to be signed by all parties.
- Followed listing coordination steps in our transaction coordination software, while ensuring accuracy in listing contracts by comparing public records and coordinating with all parties in a transaction to ensure a smooth start to finish.
- Prioritized and follow up with our primary focus, sellers, and buyers, in a professional and friendly manner via phones, email, text, and chat. Setup and confirmed appointments as needed with agents, buyers & sellers or obtained showing feedback for our clients.
- Daily office management: Provided back up to agents with word processing, and general assistance to the management team. Accessed voicemail system; listen and disseminate voice and electronic messages to agents.
- Assisted management with marketing efforts with social media posting, video creation, website management, E-blasts, and distribution.
- Assisted in the compliance review process of all agents.
Integrations Reconciliation Manager
eXp Realty, LLC
Camden, NC
09.2022 - 01.2024
- Directly managed 37 Integration Leads, Seniors, and Analysts
- Collaborated and implemented new processes and initiatives across multiple departments
- Worked with Director in identifying additional training needs and communicated updated processes/procedures to the team, based on findings of inaccuracies
- Worked closely with the product/tech team to provide system feedback, testing, and support at launch
- Reviewed weekly activity reports and determined where further clarification, training, or oversight is necessary
- Served as the primary point of contact for escalations or day-of questions from management/other departments as well as State Brokers, agents, and other exp partners
- Administered Groups in Workplace posting information, sharing to other eXp Groups when appropriate, and making sure roster and Org Chart was kept accurate at all times
- Provided assistance with audits by compiling required documentation.
- Developed spreadsheets with internal formulas to boost monthly reporting efficiencies.
- Completed monthly and year-end closings, kept records audit-ready and monitored timely recording of teams real estate transactions.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Created automated processes to streamline account reconciliations.
- Generated reports summarizing the results of completed reconciliations.
- Evaluated existing policies and procedures for effectiveness and compliance.
- Performed periodic reviews of internal controls related to reconciliation processes.
- Analyzed, researched, and resolved discrepancies in accounts.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Defined reporting and auditing needs and built powerful and easy-to-use google sheets for team leads
Learning and Development Assistant Manager
eXp Realty, LLC
Camden, NC
05.2022 - 09.2022
- Helped the Company meet its objectives by developing & implementing high impact learning & development programs in line with business needs and priorities.
- Established strong partnerships with the business to gain a strong understanding of current business issues and opportunities, as related to learning and development.
- Conducted organizational needs analysis and created training plans to ensure that all employees have the required competencies to excel in their roles.
- Assisted managers with monitoring the workload of team and suggests realignment when necessary
- Reviewed and revised course materials to ensure they are in line with operating processes, procedures and systems.
- Assisted in Designing e-learning courses, career plans, workshops and more
- Participated in various levels of project management as needed from consulting to leading for new and existing initiatives
- Assisted in implementing various learning methods companywide (e.g. coaching, job-shadowing, online training)
- Maintained Team Trello Board and Metrics
- Reviewed weekly activity reports and metrics to determine where further clarification, training, or oversight was necessary
- Kept policies and company website updated and current as a reference point for the team
- Worked within a cloud-based real estate transaction management platform.
- Identified and communicated areas of improvement identifying and recommending process improvements to help with overall agent experience
- Review/Understanding of transaction data, preparation of Commission Disbursement Authorization and settlement of files
- Strong attention to detail in reviewing documents and entering data is required
Compliance Contract Specialist Lead
eXp Realty, LLC
Camden, NC
02.2020 - 05.2022
- Directly managed 10 Contract Compliance Seniors and Specialists
- Reviewed weekly activity reports and determined where further clarification, training, or oversight was necessary
- Liaison between Contract Compliance Specialists and Brokerage Operations
- Identified a need for additional training in areas of brokerage operations and agent care; executed the necessary updated training protocols.
- Identified additional training needs and communicated the updated processes and procedures to the Contract Compliance Specialist and Brokerage Ops Teams
- Created Procedures and Processes that were implemented country wide for best practices
- Developed a Trello system for better organization and efficiency when reviewing files and communication within the Contract Compliance Department.
- Trained other states and Brokerage Operations Leadership on the systematic flow of the Trello board
- Oversaw and coordinated team coverage and Paid Time Off scheduling
- Maintained the Compliance Trello Board for the entire state of Florida by ensuring the reports were ran daily and transactions were viewed in a timely manner.
- Researched and solved payment discrepancies via payment processing duties
- Ensured compliance in various facets by working hand-in-hand with the Designated Managing Broker(s)
- Supported and assisted agents and staff by answering general, account questions, management platform, commission, and disbursement authorization inquiries.
- Provided educational services to agents and newly recruited agents within the cloud-based office platform
- Effectively and promptly communicated deficiencies in documents and provided solutions and assistance to agents as well as various members of the team.
- Monitored the workload of the team and suggested realignment when necessary
- Kept policies updated and current as a reference point for the team
- Served as the primary point of contact for escalations or day-of questions from team leads/other departments as well as State Brokers, agents and other eXp partners.
- Facilitated team meetings and prepared the agenda/slides
- Participated in weekly Stand-Ups as well as other monthly leadership meetings
- Personally reviewed 5,000+ records of agent contracts to ensure the legality and contractual compliance of each record
Education
High School Diploma -
Lawton Chiles High School
Tallahassee, FL05-2005
Skills
- Compliance Monitoring
- Compliance Reviews
- Internal Audits
- Document Review
- Dashboard Creation
- Performance Optimization
- Workflow Coordination
- Microsoft Excel
- Pivot Tables
- Reports Generation
- Administrative Support
- Data Verification
References
References available upon request.
Timeline
Integrations Reconciliation Manager
eXp Realty, LLC
09.2022 - 01.2024
Learning and Development Assistant Manager
eXp Realty, LLC
05.2022 - 09.2022
Compliance Contract Specialist Lead
eXp Realty, LLC
02.2020 - 05.2022
Licensed Real Estate Broker
eXp Realty, LLC
05.2018 - Current
High School Diploma -
Lawton Chiles High School