Leajanae Haywood
San Diego,CA
Summary
Experienced customer service representative with over 6 years of success in managing daily calls. Dedicated to helping customers resolve issues and promoting a positive image of the company. Demonstrated ability to listen attentively and adhere to company procedures. Skilled in delivering exceptional customer service and providing administrative support, including clerical tasks and public interaction. Proficient in calendar management, scheduling, data entry, and database administration. Seasoned office clerk with extensive experience in administrative support and customer service. Known for high efficiency in planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist / Cosmetologist
Evergreen Beauty College
08.2021 - 10.2022
- Received 25+ calls per day
- Greeted Guests with a bright attitude, management and management system
- Cross trained in multiple departments
- Trained new employees
- Inventory
- Analyzed & updated all necessary changes to Salesforce software
- Processed Customer Service requests via phone support and emails.
Cashier
Walmart
01.2020 - 04.2021
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Administrative Representative / Dental Assistant
Acron Dental
12.2019 - 08.2020
- Managed patients records, billing, and coding
- Handled incoming phones and emails
- Scheduled, rescheduled, canceled appointments for dental patients
- Greeted patients to determine needs, check appointments and direct accordingly
- Completed patients' referrals to other medical specialists.
Housekeeper
Quality Inn
03.2018 - 10.2018
- Adhered to professional house cleaning checklist.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Operated electronic backpack vacuums and floor sweepers.
- Verified cleanliness and organization of storage areas and carts.
- Worked on cleaning team to service hotels, offices, and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Retail Customer Service Representative / Cashier
Sam's Club
06.2016 - 03.2018
- Greeted all Customers and provided them with efficient, polite service and assistance
- Process Customer returns, answered all questions about the merchandise
- Put up signage regarding recalled items and changes to store regulations
- Stocked merchandise
- Covered for cashiers (often)
- Assembled packages and prepared parcels for shipping/picking up to the highest standards
- Inventory.
Education
Associate Of Applied Science - Cosmetology
Evergreen Beauty And Barber College
Everett, WA09.2022
Associate Of Science - Dental Assisting
Medcert
12.2020
High School Diploma -
Hazen High School
Renton, WA06.2016
Skills
- Sales force
- Data Entry & Documentations
- Communication
- Phone, Email
- Software Expertise
- Microsoft Office, Canva
- Operating System Proficiency
- MacOS
- Windows 10
- Creative thinker able to develop a thought
- Able to prioritize tasks effectively
- Ensuring efficient allocation of time & resources to maximize productivity
- Skilled in decision-making
- Conflict resolution and strategic planning, enabling successful projects
- Highly self-motivated professional with a strong intrinsic drive to excel
- Patient Counseling
- Inventory Management
- Equipment Sterilization
- Patient Relations
- X-Ray Processing
- Dental terminology knowledge
- Patient Scheduling
- Returns processing
- Payment Processing
- Customer Service
- Merchandise Restocking
- Guest Services
Cover Letter
I am writing this to express my interest in a remote Customer Service Representative position. A little about myself: I am a military wife, a stay at home mom of two looking for a stay at home position. I have developed valuable skills that I believe will be relevant to this role, such as customer service, communication and troubleshooting. I am confident in my ability to learn quickly and adapt to new challenges. I am excited about the opportunity to contribute to your success and am committed to developing the skills necessary to excel in this role. Thank you for considering my application and I look forward to the opportunity to discuss how I can contribute to your company. Sincerely, Leajanae Haywood
Timeline
Front Desk Receptionist / Cosmetologist
Evergreen Beauty College
08.2021 - 10.2022
Cashier
Walmart
01.2020 - 04.2021
Administrative Representative / Dental Assistant
Acron Dental
12.2019 - 08.2020
Housekeeper
Quality Inn
03.2018 - 10.2018
Retail Customer Service Representative / Cashier
Sam's Club
06.2016 - 03.2018
Associate Of Applied Science - Cosmetology
Evergreen Beauty And Barber College
Associate Of Science - Dental Assisting
Medcert
High School Diploma -
Hazen High School
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