Leajiah Norris
Coordinnator
San Antonio,TX
Summary
Successful Coordinator with 5 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Client Service Coordinator
City Ambulance Service
San Antonio, TX
04.2022 - Current
- Maintained accurate record-keeping with proactive attention to client information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Registar
Parallon
San Antonio, TX
11.2021 - 04.2022
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Studied and researched various medical terms as well as software and coding systems.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Retrieved medical data for physicians and patients.
Client Service Representative
Defense Health Agency
San Antonio, TX
11.2020 - 05.2021
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Office Coordinator
Alamo Elite Wellness
San Antonio, TX
05.2020 - 11.2020
- Interacted with customers by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
Customer Service Associate
Kids Footlocker
San Antonio, TX
03.2017 - 07.2020
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Communicated reservation rates and information using suggestive selling techniques to increase occupancy and revenue.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
John P. Stevens High School
San Antonio, TX 08.2015 - 06.2019
Certification - Billing And Coding
Southern Carries Institute
San Antonio, TX 08.2019 - 07.2020
Skills
Service recommendations
Timeline
Client Service Coordinator
City Ambulance Service
04.2022 - Current
Registar
Parallon
11.2021 - 04.2022
Client Service Representative
Defense Health Agency
11.2020 - 05.2021
Office Coordinator
Alamo Elite Wellness
05.2020 - 11.2020
Certification - Billing And Coding
Southern Carries Institute
08.2019 - 07.2020
Customer Service Associate
Kids Footlocker
03.2017 - 07.2020
High School Diploma -
John P. Stevens High School
08.2015 - 06.2019
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