Lealoa McDonald
Houston,Texas
Summary
Customer-focused and detail-oriented professional seeking a Reservation Sales Agent position with United Airlines, bringing strong communication skills, problem-solving, and a commitment to delivering exceptional service while meeting performance goals
Overview
7
7
years of professional experience
Work History
Supervisor/Teller
Texas Currency Exchange
Houston, Texas
03.2024 - Current
- Supervised daily cash transactions, ensuring accuracy and compliance with financial regulations.
- Conducted regular audits of cash drawer balances to ensure the integrity of financial transactions.
- Balanced cash drawers consistently at the end of the day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Maintained friendly and professional customer interactions.
- Handled high call volume up to 50 calls per day
Server Assistant
Ipic
Houston, TX
06.2021 - 10.2022
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Communicated effectively with team members to facilitate efficient service flow.
- Learned menu items and daily specials to provide accurate information to guests.
- Greeted customers warmly to provide exceptional customer service.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
Cashier
Krazy Katsu and Udon
Houston, TX
07.2019 - 08.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained the cleanliness and organization of workstations to enhance customer service experience.
- Greeted customers entering the store and responded promptly to customer needs.
- Adhered to food safety standards and sanitation protocols during food preparation.
- Collaborated with team members to ensure timely service and customer satisfaction.
Education
High School Diploma -
Resolute Academy
Dallas Texas05.2022
Skills
7 years of Quality Customer Service experience
Strong Verbal Communication
Ability to handle Customer conflicts politely
Attention to detail
Collaboration and teamwork
Reliability and punctuality
Adaptable and flexible
Problem Solving
Computer skills (Word, Excel, Microsoft Office, etc)
Able to work in a fast-paced environment
Phone etiquette
Timeline
Supervisor/Teller
Texas Currency Exchange
03.2024 - Current
Server Assistant
Ipic
06.2021 - 10.2022
Cashier
Krazy Katsu and Udon
07.2019 - 08.2020
High School Diploma -
Resolute Academy