LeaMarie Allen
Bayonne,New Jersey
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Communication Operator
Hudson County Corrections And Rehabilitation Center
08.2022 - Current
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Successfully managed high-stress situations with composure, effectively coordinating multi-officer responses when needed.
- Regularly reviewed call logs for quality assurance purposes, identifying areas for improvement and implementing corrective measures as necessary.
- Delivered exceptional customer service by addressing caller inquiries with empathy and professionalism.
- Monitored multiple sources of information simultaneously, ensuring comprehensive situational awareness during emergencies.
- Maintained accurate records of all communications, ensuring reliable data for future reference and analysis.
- Performed data entry operations to update database.
Disciplinary Clerk
Hudson County Dept of corrections & Rehabilitation
01.2020 - 08.2022
- Filing, Conducting Hearings, Data Entry, Dealing with Inmates/ Detainees, Viewing Camera footage, Handing out Sanctions, Criminally charging / Generating Warrants
- Facilitated the scheduling of parent-teacher conferences related to disciplinary matters, fostering positive relationships with families.
- Enhanced disciplinary tracking by implementing a streamlined filing system for efficient record access.
- Supported teachers in understanding disciplinary policies, offering training sessions and resources when necessary.
- Organized regular meetings with multidisciplinary teams to discuss ongoing cases, fostering collaboration among relevant stakeholders.
- Collaborated with counseling staff to address underlying behavioral issues, promoting a comprehensive approach to discipline management.
- Increased accuracy of disciplinary records by diligently reviewing and updating information as needed.
Dispatcher/Receptionist
Tumino’s Towing
09.2013 - 06.2018
- Dispatcher, Handling heavy Police call volume, Billing, filing and Data Entry, Customer Service
Dispatcher/Receptionist
John’s Main Auto body
01.2011 - 01.2013
- Handling outbound/inbound calls, Assisting local police departments with various tows, Tracking drivers and routing them to the destination, Uploading photos from MVA’S, Money transaction with customers, filing and Data Entry
Payroll Clerk
HealthCare Staffing Consulting
01.2008 - 01.2009
- Calculating employee hours, Completing Insurance Forms, Correcting employees’ mistakes, Data entry and maintaining an accurate filing system
Customer Service Representative
CR Laurence Co, Inc.
01.2005 - 01.2008
- Billing Will Call, Daily UPS and freight orders, Maintaining an accurate filing system, Researched invoices, Handled customer orders
Dental Assistant
Endodontic Associates of North Jersey
01.2001 - 01.2004
- Assisted dentist with patient procedures, Prepared patient rooms for examinations, Provided excellent customer service, Confirmed client’s appointment verification, Rescheduled cancelled appointments
Education
Associates Degree - Medical Billing & Coding in Association with Workforce Advantage, Jersey City, NJ -
University of Phoenix
Jersey City, New JerseySkills
- Excellent Customer Service and Assistance
- Office Skills (Phone, filing, faxing, copying and data entry)
- Excellent Communication Skills
- Type 60 WPM
- Knowledgeable in Windows, MS Word, Excel, PowerPoint, Internet Research and Pre-keyboarding
- Works well with others
- Ability to handle a stressful environment
- Dependable, reliable, a quick learner and multi-tasker
- Professionalism and Courtesy
- Radio operation
- Empathy and patience
- Strong attention to detail
References
References furnished upon request
Timeline
Communication Operator
Hudson County Corrections And Rehabilitation Center
08.2022 - Current
Disciplinary Clerk
Hudson County Dept of corrections & Rehabilitation
01.2020 - 08.2022
Dispatcher/Receptionist
Tumino’s Towing
09.2013 - 06.2018
Dispatcher/Receptionist
John’s Main Auto body
01.2011 - 01.2013
Payroll Clerk
HealthCare Staffing Consulting
01.2008 - 01.2009
Customer Service Representative
CR Laurence Co, Inc.
01.2005 - 01.2008
Dental Assistant
Endodontic Associates of North Jersey
01.2001 - 01.2004
Associates Degree - Medical Billing & Coding in Association with Workforce Advantage, Jersey City, NJ -
University of Phoenix
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