Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leana James

Columbus,OH

Summary

Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

9
9
years of professional experience

Work History

Administrative Assistant

C&W Services
01.2020 - Current
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Assisted development and implementation of new administrative procedures.
  • Developed strategies to streamline and improve office procedures.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Seamlessly interacted with colleagues to plan and complete special projects.

Customer Service Associate

JCPenny Call Center
06.2015 - 12.2019
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Responded to customer calls and emails to answer questions about products and services.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Solved problems with products and services by providing customers with technical support.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Kept detailed records of customer interactions to track and resolve issues quickly.
  • Provided customer feedback to management and identified areas of improvement for products and services.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

HS Diploma- Graduate -

Montclair High School
Montclair, CA
2010

Skills

  • Client Meetings
  • Employee Training
  • Records Management Systems
  • Customer Service
  • Data Entry Documentation
  • Administrative Management
  • PowerPoint Presentations
  • Human Resources Department Processes
  • Employee Timesheet Processing
  • External Communications
  • Administrative Procedures
  • Meeting Support
  • Data Verification
  • Data Integrity
  • Inquiry Requests
  • Records Administration
  • Marketing Initiatives
  • Office Organization
  • Customer Care
  • Multitasking and Time Management
  • Database and Client Management Systems
  • Employee Communications

Timeline

Administrative Assistant

C&W Services
01.2020 - Current

Customer Service Associate

JCPenny Call Center
06.2015 - 12.2019

HS Diploma- Graduate -

Montclair High School

Similar Profiles

CREATE PROFILE
Leana James