LEANA MCKAY
Youngsville,North Carolina
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Tax Administrator
Terri A. Simmons CPA,Pllc
12.2022 - Current
- Prepared and reviewed state Sales and Use tax (E-500) reports in accordance with applicable tax laws.
- Streamlined office operations by implementing efficient filing systems and
organizational strategies. - Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced executives productivity by managing schedules, organizing meetings,
and overseeing correspondence. - Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
- Ensured a positive first impression for clients with friendly greetings and prompt assistance.
Administrative Assistant
First Step LLC
10.2020 - 04.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Set up, maintained and verified sterility of lab equipment and tools.
Administrative Specialist II
NORTH CAROLINA DEPARTMENT OF TRANSPORTATION
07.2021 - 09.2021
- The primary purpose of this position is to provide front desk coverage of the receptionist area for the offices of the Secretary of Transportation, as well as for other offices within the Department
- The receptionist is responsible for monitoring all visitors who enter through the receptionist's area, assisting with questions, and directing the general public to their designated places
- The receptionist is also responsible for answering the main line for employees on the Secretary's staff and scheduling all meetings in the Board Room, providing the meeting host with security, parking, and janitorial information
Retail Associate
THE CRAFT CENTER, Minot AFB
10.2017 - 10.2019
- Greeted customers, helped locate merchandise and suggested suitable options.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Logged reports, expenses, receipts and sales documents into database.
- Measured and computed dimensions of lettering, designs or patterns to be engraved.
- Transferred image to workpiece using contact printer, pantograph stylus or stamp pad.
Administrative Specialist I
NORTH CAROLINA DEPARTMENT OF TRANSPORTATION
03.2017 - 07.2017
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
Education
Associate of Applied Science - Accounting And Finance
Fayetteville Technical College
Fayetteville, NC2025
High School Diploma -
Apex High School
Apex, NC06.2015
Skills
- Multi-Line Telephone Systems
- Database and Client Management Systems
- Strong Organizational Skills
- Appointment Coordination
- Document and File Management
- Mail Management
- Employee Training
- Cash Deposit Preparation
- Confidentiality and Data Protection
- Data Entry
- Billing
- Proficient in Microsoft-suite
Timeline
Tax Administrator
Terri A. Simmons CPA,Pllc
12.2022 - Current
Administrative Specialist II
NORTH CAROLINA DEPARTMENT OF TRANSPORTATION
07.2021 - 09.2021
Administrative Assistant
First Step LLC
10.2020 - 04.2022
Retail Associate
THE CRAFT CENTER, Minot AFB
10.2017 - 10.2019
Administrative Specialist I
NORTH CAROLINA DEPARTMENT OF TRANSPORTATION
03.2017 - 07.2017
Associate of Applied Science - Accounting And Finance
Fayetteville Technical College
High School Diploma -
Apex High School
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