Leana Fitzgerald
Jefferson City,MO
Summary
Seasoned General Manager and Corporate Traveling Operations Property Specialist with proven business acumen for over 8 years at Asset Living and total of 13 years in the industry. Comprehensive experience in all facets of Operations. Polished in maintaining budgets and creating and implementing policies and procedures. Highly driven with strategic approaches to drive profitability and rents. Analytical and diligent with financials. A true professional committed to improving 100% efficiency and maximizing profits for our clients. Critical Thinking and resolve through strong troubleshooting skills. Successful at motivating, training and developing team members to reach Assets highest standards in student housing and multi-family industries while in highly competitive markets throughout the United States. My sincere motivation is to impact others in a positive way.
Overview
8
8
years of professional experience
Work History
CORPORATE TRAVELING OPERATIONS PROPERTY SPECIALIST
Asset Living
Jefferson City, MO
09.2022 - Current
- 95% Travel to all Asset Properties as needed in both Student and Multi Family platforms
- Delivered exceptional client experiences through hands-on professional leadership.
- Training of on-site management GM,AGM,and LM positions.
- Solicited and analyzed bids for repairs, renovation and remediation. Set action plans and facilitated said action plans.
- Budget and Financials in preparation and implementation as needed per assignment. Reviewed all expectations and data from regional, SVP and ownership group for each property to maintain consistency with ownership goals, projections and objectives.
- Reviewed and interpreted vendor contracts to enforce requirements.
- Handled all resident complaints and expedited maintenance requests and solutions.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Identified operational and performance issues and worked with managers to resolve concerns.
- Completed various reports to regional, SVP's, and ownership groups as needed per assignment.
- Reduced process lags and trained team members on best practices and protocols.
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Developed action plans based on analysis findings and implemented solutions.
- Drove standardized best practices and leveraged support functions to optimize operational performance while meeting goals.
- Monitored marketing and advertising campaigns to verify maximum efficiency and cost savings to budget.
General Manager
Asset Living
Columbia, MO
04.2016 - 09.2022
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Used excellent verbal skills to engage residents and prospects in conversation and effectively determine needs and requirements.
- Built and sustained amazing relationships with ownership.
- Monitored progress by establishing plans, budgets and measuring results.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented marketing campaigns and promotions to help increase traffic, lease volume, and branding.
- Vendor management
Skills
- Performance and Team Development
- Problem Anticipation and Resolution
- Proficient in Financials and Executive Summaries
- Strong Ownership Communication/Reports
- Resident Management
- Seamless Turns (year over year)
- Master Leases (Student)
- Leadership By Example
- Building of Strong Leaders
- Proficient in ENTRATA
- Policy Development and Enforcement
- Budget Control
- Professional Business Leadership
- Maintaining Compliance
- Profitability and Revenue Generation
- Vendor Relations
Accomplishments
- TOPS - Traveling Operations Property Specialist traveling 26 days out of 31. I have dedicated my life to serving as a operations troubleshooter side by side with each Regional for every property assigned. I walk into each property with the utmost professionalism, and the Asset Standard. As a corporate operations specialist I Address top priorities for each property by implementing action plans to insure success, fixing the problem hands on, or training all levels of onsite management team for success. I approach each assignment/property with calm and intellectual resolve. I take pride in everything I do and represent Asset everywhere I go. My motivation is always to impact others in a positive way sharing knowledge and light.
- Seasoned General Manager for 6.5 years and recognized in 2019 as Asset Living Property Manager of the year award for performance excellence in operations and customer care, while obtaining and seamlessly facilitating largest master lease in asset plus history. Strong in team development and employee moral. Consistent training in the Asset standard, while always pushing for growth from the team. I always maintained a strong work ethic and passed that along by example to my staff.
Timeline
CORPORATE TRAVELING OPERATIONS PROPERTY SPECIALIST
Asset Living
09.2022 - Current
General Manager
Asset Living
04.2016 - 09.2022