Leanda Castro
Ewa Beach,HI
Summary
Talented Sales Representative with the ability to generate new business as well as maintain and retain existing clientele. Highly effective and knowledgeable in techniques used to close sales opportunities.
Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing 20+ years of related experience. Recognized for creativity & resourcefulness in sales and marketing, retaining customers and maintaining strong reputation for customer satisfaction. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Marketing Representative In House and Pre-arrival
Marriott Vacations Worldwide Corp.
2019.07 - Current
- Achieved or surpassed monthly and yearly sales goals on consistent basis
- Identified appropriate marketing channels and target customers for campaigns
- Worked to develop prospects by identifying and pursuing new leads.30-50 outbound calls and emails per day and building rapport with prospects/leads.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services
- Used consultative sales approach to listen carefully to client needs and recommend desired products and services
- Used consultative sales approach to understand and meet customer needs
Territory Sales Representative
NCH Corporation
2009.03 - 2019.07
- Communicated product value, quality and style to educate and entice potential customers
- Researched potential clients and markets to prepare for appointments
- Analyzed consumer usage patterns to identify trends and target key demographics
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients
- Branded products through effective salesmanship and maintained long-term relationships with clients
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings
- Identified prospect needs and developed appropriate responses along with information on suitable products and services
- Demonstrated products and specific features at customer locations and special events
- Conducted research to monitor market conditions and industry competitors
- Developed and presented educational pitches detailing practical and financial product benefits
- Maintained accurate and thorough records of leads and customer account information
- Traveled throughout assigned territory to leverage leads and visit existing customers
- Serviced existing accounts on regular basis to maximize revenue
- Used Sales force to maintain company database with essential account and sales information
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects
- Used consultative sales approach to understand customer needs and recommend relevant offerings
Sales Representative
Wyndham
2017.11 - 2019.01
- Met with prospects to discuss vacation & leisure lifestyle & needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Met with prospects to discuss and ascertain needs, tailor solutions and close sales.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
Medicare Insurance/Health Insurance Broker
Self Employed
2003.02 - 2009.03
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Explained advantages, features and disadvantages of various policies to promote sale of plans.
- Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Worked with age 64+ customers to understand needs and provide Medicare product related service.
- Completed AHIP annual certification
Property and Casualty Insurance Representative
Automobile Club Of Southern California
1993.08 - 1999.12
- Tailored insurance plans to support client needs and establish sense of trust among community members
- Explained advantages, features and disadvantages of various policies to promote sale of plans
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension
- Contacted underwriter and submitted appropriate forms to obtain binder coverage
- Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
- Inspected insured auto and home personal property to determine insurance risk, balancing client need against company parameters
- Performed administrative tasks, including policy renewal and record retention
- Supported customers in insurance application completion while liaising between company and client
- Conducted prospective client interviews to assess needs, policy requirements and financial resources for best plan options for individuals
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales
- Upsold additional products and services after identifying customer needs and requirements
Sales Representative
Shell Group
1988.05 - 1992.03
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and delivered engaging sales presentations to convey product benefits.
Education
High School Diploma -
Saint Anthony High School
Wailuku, HI06.
Skills
- Excellent Communication skills
- Business and Relationship Development
- Sales
- Client Base Retention strategies
- Interpersonal communication skills
- Lead prospecting
- Client Service
- Customer Relations
- Meet and exceed sales goals
- Sales closing
- Customer Needs Assessment
- Sales Presentations
Certification
- Salesforce
- AHIP
- CA Real estate license
- CA Life/health insurance license
- HI health insurance license
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Marketing Representative In House and Pre-arrival
Marriott Vacations Worldwide Corp.
2019.07 - Current
Sales Representative
Wyndham
2017.11 - 2019.01
Territory Sales Representative
NCH Corporation
2009.03 - 2019.07
Medicare Insurance/Health Insurance Broker
Self Employed
2003.02 - 2009.03
Property and Casualty Insurance Representative
Automobile Club Of Southern California
1993.08 - 1999.12
Sales Representative
Shell Group
1988.05 - 1992.03
High School Diploma -
Saint Anthony High School
- Salesforce
- AHIP
- CA Real estate license
- CA Life/health insurance license
- HI health insurance license
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