Leanda Minica
Brownwood,Texas
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am always eager to learn and grow.
Overview
7
7
years of professional experience
Work History
Area Sales Manager
Enhabit Home Health and Hospice
Brownwood, TX
05.2023 - Current
- Planned, developed and implemented sales strategies in an assigned region.
- Conducted market research to identify customer needs and trends.
- Identified new business opportunities within the region through networking activities.
- Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
- Implemented innovative approaches for increasing brand awareness among target audience.
Lead Referral Specialist
AccelHealth
Brownwood, TX
04.2017 - 04.2023
- Processed incoming referral requests for medical services and submitted them to the appropriate insurance companies for authorization.
- Assisted patients in understanding their insurance coverage and answered questions about referrals, authorizations, and other related issues.
- Maintained detailed records of all patient referrals, including dates of submission, status updates, and any additional information required by insurance providers.
- Coordinated with provider offices to ensure timely completion of referrals prior to scheduled appointments.
- Researched and responded to inquiries from providers regarding pending or denied referrals in a timely manner.
- Verified insurance eligibility for referred services using online databases and contacted insurers directly when needed.
- Collaborated with team members to ensure the accuracy of referral data entered into the system.
- Provided support to referring physicians in obtaining pre-authorization for services as necessary.
- Created reports summarizing referral activity on a weekly basis for management review.
- Reviewed all documentation associated with each referral request to ensure compliance with relevant regulations.
- Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
- Developed strategies for improving efficiency within the department while maintaining high standards of customer service.
- Participated in staff meetings and provided feedback on ways to improve procedures related to referral processing.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
Education
Associate of Applied Science - Accounting
Texas State Technical College - West Texas
Brownwood05-2016
Skills
- Territory and account management
- Account Monitoring
- Relationship Building
- Schedule Coordination
- Organizational abilities
- Multi-line phone proficiency
- Caseload Management
- Insurance Verification
- Referral tracking
- MS Office expertise
- Data Entry
- Task Prioritization
- Problem-Solving
- Reliability
- Bookkeeping
- Attention to Detail
- Excellent Communication
- Staff Leadership
- Office Coordination
- Goal Setting
Timeline
Area Sales Manager
Enhabit Home Health and Hospice
05.2023 - Current
Lead Referral Specialist
AccelHealth
04.2017 - 04.2023
Associate of Applied Science - Accounting
Texas State Technical College - West Texas