LEANDER RAHMING
KEY WEST
Summary
Skilled in customer service and data entry, I excelled at Historic Tours of America by managing high-stress situations and resolving customer complaints, enhancing loyalty and repeat business. My active listening and critical thinking skills led to efficient problem-solving, significantly improving customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Historic Tours of America
07.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Associate
CARQUEST
11.2023 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Diploma -
Key West High School
Key West, FL05.2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Historic Tours of America
07.2024 - 02.2025
Sales Associate
CARQUEST
11.2023 - 06.2024
Diploma -
Key West High School
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