Leandra Johnson
Customer service Agent
Fort Worth,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Coronado Nursing Center
Abilene, TX
05.2018 - Current
- Provided high-quality patient care as an in-demand home-healthcare and nursing home settings
- Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing and grooming
- Preserve patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing
- Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.
Customer Service Agent
Dialog Direct
Fort Worth, TX
11.2015 - 05.2018
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Updated customer records in the CRM system accurately with each interaction.
Customer Service Representative
PFSweb
Dallas, TX
06.2011 - 11.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Teleperformance
Dallas, TX
11.2009 - 06.2011
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Maintained records of customer interactions, transactions, comments, and complaints.
Administrative Assistant
United States Air Force
05.2008 - 11.2009
- Screened customers, determined eligibility for legal assistance, received all incoming calls and professional referred customers to appropriate staff personnel or agencies
- Managed office calendar and scheduling customer appointments with appropriate personnel
- Resolved customer queries, problem solving and providing detailed information on new products
- Assisted with the maintenance of legal functional law libraries, conducted periodic inventories and accounted for new/obsolete law publications
- Provided administrative support such as coping, record delivery, record/exhibit assembly to multiple Military Courts-Martial cases, enabling the military paralegals and attorneys to focus on the case specific details.
Education
Associate of Science - Nursing Assistance
University of Phoenix
Tempe, AZ10.2022
Skills
- Data Collection
- Scheduling
- Call Management
- Positive and Professional
- Customer Service
- Medical Charting
- HIPAA Compliance
- Medical Terminology
Certification
- Medical Assistant Certified
- Certified Nursing Assistant
Timeline
Certified Nursing Assistant
Coronado Nursing Center
05.2018 - Current
Customer Service Agent
Dialog Direct
11.2015 - 05.2018
Customer Service Representative
PFSweb
06.2011 - 11.2015
Customer Service Representative
Teleperformance
11.2009 - 06.2011
Administrative Assistant
United States Air Force
05.2008 - 11.2009
Associate of Science - Nursing Assistance
University of Phoenix
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