Leandra Pino
Kingsland,GA
Summary
Dedicated and goal-oriented human resource candidate with expertise in employee recruitment, onboarding, staffing, learning and development training, and project management initiatives. Adept at building and maintaining positive relationships with employees, management and hospital executives. Detail-oriented team player with strong organizational skills committed to adhering to relevant laws, company policies and federal regulations. Efficiently able to handle multiple projects simultaneously maintaining a high degree of accuracy and integrity.
Overview
4
4
years of professional experience
Work History
Medical Staff Credentialing Coordinator
Baptist Medical Center
10.2023 - Current
- Manage and lead meetings for medical staff executives and committee board members. Responsible for scheduling, coordinating, preparing agendas and minutes. Additionally provide follow up for attendees outlined in the Medical Staff Bylaws of Baptist Medical Center.
- Ensure compliance with regulatory standards by regularly updating and maintaining physician credentials files in accordance to the Baptist Health Medical Staff Bylaws.
- Utilize strong problem-solving skills when faced with complex situations or challenges during the course of daily operations as a Medical Staff Credentialing Coordinator.
- Develop constructive relationships with medical staff members and executives, promoting a supportive and collaborative environment.
- Successfully managed high volume of workload while maintaining attention to detail and accuracy in all tasks performed as Credentialing Coordinator.
- Assisted with special projects as needed, demonstrating adaptability and commitment to the success of Medical Staff Services.
- Facilitate successful transition during mergers or acquisitions through seamless integration of new team members into existing staffing structure.
- Serve as a liaison between the Medical Staff Director and clinical staff to foster positive relationships and promote open communication.
HR Specialist/HRIS Specialist
Baptist Medical Center
05.2022 - 10.2023
- Proficiently self-manage and oversee onboarding and administering pre-employment assessments for 100+ new hires and transfers per month for the entire Health System (approx. 15,000 employees).
- Improved new hire satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Troubleshoot and solve problems related to data entry issues and conduct audits to ensure data integrity
- Implemented new training programs and SOP's for staff, leading to higher employee retention rates and better overall performance.
- Consistently met or exceeded monthly recruitment goals by employing effective time management techniques and utilizing multiple recruitment and HR Software's, including, ICIMs, PeopleSoft, Equifax, etc.
- Coordinate logistics for orientation events such as scheduling, venue selection, and catering arrangements, ensuring a smooth and organized experience for new hires.
Sr. Customer Service Representative
Aston Carter (Maximus)
07.2020 - 05.2022
- Consistently excelling with a highly rated 95% quality assurance average score by diligently following scripting, providing excellent customer service and appropriate phone etiquette
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Implemented effective time management a deductive reasoning strategies to balance high caseloads while maintaining attention to detail in each investigation.
- Reduced COVID-19 transmission through timely communication with infected individuals and providing appropriate guidance on isolation measures.
- Maintained proficiency in transitioning between different contact tracing and CRM software platforms to efficiently track and report patient interactions and outcomes.
- Adapted quickly to changing protocols as new information became available about COVID-19 transmission patterns, updating procedures accordingly.
Education
Bachelor of Science - Health Administration
University of North Florida
Jacksonville, FL08.2022
Skills
- Audit preparation
- Confidentiality Practices
- Policy Enforcement
- Employee Onboarding
- Background Checks
- ICIMs, PeopleSoft, Symplr(Cactus), Equifax expertise
- Microsoft Office
- Human Resources Management Systems
- Training development / Project Management
- Recruitment / Human Resources
- Interpersonal communication strength
- Organizational skills and attention to detail
Member of The Young Professionals Group
2023-Current
Timeline
Medical Staff Credentialing Coordinator
Baptist Medical Center
10.2023 - Current
HR Specialist/HRIS Specialist
Baptist Medical Center
05.2022 - 10.2023
Sr. Customer Service Representative
Aston Carter (Maximus)
07.2020 - 05.2022
Bachelor of Science - Health Administration
University of North Florida