Leandra Rivera
Lubbock,TX
Summary
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
CDS Dental Studio
05.2021 - 01.2022
- Visiting dental offices around West Texas and New Mexico, introducing the dental lab, offering different types of services
- Deliver dental crowns and appliances to customers
- Package and label crowns and dental appliances
Dental Assistant/Front Desk Receptionist
Dr Gerald Bevers Office
09.2019 - 05.2021
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for all procedures daily.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
Delivery Driver
Technicare Dental Lab
08.2017 - 09.2019
- Increased customer satisfaction by ensuring timely and accurate deliveries.
- Safely transported dental crowns and bridges, resulting in a reduction of damaged goods claims.
- Completed accurate paperwork for shipments, reducing errors that could lead to lost or delayed packages.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Education
Texas Careers
Lubbock, TX05.2008
High School Diploma -
Lubbock High School
Lubbock, TX05.1996
Skills
- Insurance
- Answering Multiline Phone
- Scheduling
- Payment Processing
- Chairside assisting
- Sterilization
- Vitals
- X-rays
Certification
Registered Dental Assistant
CPR Certified
References
References available upon request.
Timeline
Customer Service Representative
CDS Dental Studio
05.2021 - 01.2022
Dental Assistant/Front Desk Receptionist
Dr Gerald Bevers Office
09.2019 - 05.2021
Delivery Driver
Technicare Dental Lab
08.2017 - 09.2019
Texas Careers
High School Diploma -
Lubbock High School
Registered Dental Assistant
CPR Certified
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