LeAndrea Upchurch
Eureka,MO
Summary
A dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Office Manager
Upchurch Around The World Care LLC
10.2021 - Current
- Maintained computer and physical filing systems.
- Created, maintained, and updated filing systems for 100% of consumer base.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Manager
McDonald's Restaurant
09.2022 - 05.2023
- Managed and motivated 8+ employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cross-trained existing employees to maximize team agility and performance.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Cashier Specialist
Culver's Restaurant
06.2021 - 07.2022
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Restocked and organized merchandise in front lanes.
- Met all customer needs with engaged attention and knowledgeable service while meeting sales goals through effective promotion of 20%.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma - General Studies
Eureka Sr. High School
Eureka, MO06.2023
Skills
- Office Management
- Human Resources
- Sign Language (Beginner)
- Information Protection/ HIPPA
- Technical Support
- Office Supplies and Inventory
- Research and Analysis
- Customer Service Management
- Organizational Skills
- Excel
- Customer Service
- Staff Training
- Biweekly Payroll Processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Crafting
I enjoy making handmade handicraft items.
Traveling
I enjoy what life experiences bring which leads me to enjoy traveling. I also am a huge family-oriented individual. I enjoy spending time with my family and friends.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Manager
McDonald's Restaurant
09.2022 - 05.2023
Office Manager
Upchurch Around The World Care LLC
10.2021 - Current
Cashier Specialist
Culver's Restaurant
06.2021 - 07.2022
High School Diploma - General Studies
Eureka Sr. High School
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