Summary
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Joy Champ

Joy Champ

Kansas City,Missouri

Summary

Senior Manager with a robust history of driving business improvements and growth through strategic initiatives. Demonstrates proven success in leading high-performing teams to exceed organizational objectives, leveraging strong analytical and leadership skills. Expertise in identifying opportunities for operational efficiency and implementing innovative solutions. Committed to fostering a culture of excellence and continuous improvement.

Overview

25
25
years of professional experience

Work History

Director of Operations

World of Care LLC
Kansas City, KS
01.2024 - 11.2024
  • Developed and maintained comprehensive service plans tailored to individual client needs.
  • Provided guidance and support to families in navigating the resources available for elderly care.
  • Collaborated with colleagues to maintain high service standards
  • Oversaw team delivering direct care, maintaining adherence to safety standards
  • Monitored medical records and worked closely with physicians to ensure proper healthcare was provided.
  • Assisted with financial matters, such as budgeting, paying bills and managing finances.
  • Identified new opportunities for growth, expansion, and diversification.
  • Facilitated meetings with key stakeholders to discuss progress towards objectives.

Senior Vendor Manager

AT&T Wireless Services
Kansas City, Mo
10.2012 - 12.2023
  • Maintained laser-like focus on performance metrics while managing high-value contracts and received national recognition from leadership.
  • Aligned contractual deliverables and daily performance of BPO providers with business expectations under my management.
  • Created and executed training initiatives, improving sales process efficiency in Vendor space which resulted in quarterly recognition for Top Sales performance.
  • Successfully oversaw the allocation and management of a monthly budget surpassing 1.6 million dollars, supporting multiple vendor partner sites and locations employing more than 500 full-time personnel.
  • Enhanced awareness by overseeing performance and service levels in business reviews with various vendors, culminating in the establishment of our inaugural work-from-home call center.
  • Cultivated strong cross-functional partnerships, aligning internal and external stakeholders to drive comprehensive performance improvement.
  • Spearheaded customer retention initiative, resolving escalated billing issues within 72 hours, leading to measurable improvement in customer loyalty.
  • Performed accurate checks on vendor invoices to ensure financial precision resulting in consistent savings in costs month over month.
  • Developed data-driven strategic action plans for sales and customer service goals, streamlining vendor meetings to enhance overall productivity.

Education

Bachelor of Business Administration -

Pittsburg State University
Pittsburg, Kansas

Master of Business Administration -

Webster University
Kansas City, Missouri

Skills

  • Effective Leadership
  • Client Relationship Management
  • Sales Expertise in Wireless and Broadband
  • Supplier Relationship Development
  • Critical Thinking and Resolution
  • Telecommunications Management
  • Staffing Strategy Development
  • Exceptional Customer Support
  • Expertise in Contract Negotiation
  • Strategic Decision-Making
  • Collaborative Partnership Building
  • Data-Driven Decision-Making
  • Talent Improvement Strategies

Quote

Talent wins games, but teamwork and intelligence wins championships.
Michael Jordan

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Director of Operations

World of Care LLC
01.2024 - 11.2024

Senior Vendor Manager

AT&T Wireless Services
10.2012 - 12.2023

Bachelor of Business Administration -

Pittsburg State University

Master of Business Administration -

Webster University

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Joy Champ