Leandra Williams

• Directed cosmetics team to surpass sales targets by implementing strategic merchandising and enhancing customer engagement initiatives.
• Designed and executed comprehensive training programs for new staff to elevate product knowledge and customer service proficiency.
• Evaluated sales data to identify trends and optimize inventory levels for enhanced alignment with customer demand.
• Spearheaded collaboration with cross-functional teams to execute promotional events that enhanced store traffic.
• Led team operations to enhance productivity and collaboration.
• Achieved monthly sales goals though KPIs

Curated fashion-forward in-store experiences by selling leather handbags and high-quality accessories.

Oversaw Ulta Beauty VIP experience, fostering guest loyalty and commitment through effective service model execution and sales strategies.

Facilitated credit union member support by utilizing telecommunications and teller transaction databases.

Assisted customers with troubleshooting major appliances. Guided customers in setting up appointments for repairs. Supported customers in filing warranty claims effectively.