Le Andrea Grant
Wilmer
Summary
Results-driven Strategy Operations Manager with expertise in KPI development and cross-functional collaboration. Skilled in optimizing healthcare operations and enhancing customer satisfaction through data analysis and strategic initiatives. Focused on mentoring teams and fostering a solutions-oriented environment.
Overview
11
11
years of professional experience
Work History
Strategy Operations Manager
SignifyHealth
09.2020 - Current
- Communicated complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approach.
- Identify and translate business objectives and user feedback into requirements and lead team through execution
- Prioritize product requirements & capabilities to ensure incremental delivery of high value functionality to drive business results and user / customer satisfaction
- Interact with users to understand their workflows, lead user research sessions to gather feedback and aggregate the output into user problems
- Coordinate dependencies, communicate timelines, and manage stakeholder expectations
- Deliver incremental user value by having a cross-functional view of the problem and driving difficult tradeoff decisions.
- Managed ongoing lifecycle product performance to ensure alignment with business objectives.
- Perform root-cause analysis within markets not meeting goals and finding solutions.
- Understood high-level strategic levers and drivers of business; developed and measured KPIs to track and communicate product value delivery.
- Understand the healthcare industry, key trends, and current news and movement in the market
- Troubleshoot and manage the predictive dialer system that controls the flow of outbound and inbound calls
- Foundry Services: Operate services providing flexible, recurring resource capacity for client initiatives, projects, tasks, and enhancement in a 3 -10-day turnaround time.
- Mentored and coached teammates to enhance skills and meet business goals.
- Managed daily operational workflows to optimize service delivery for healthcare clients.
- Coordinated cross-functional teams to enhance efficiency in patient care processes.
- Implemented process improvements to streamline operations and reduce costs.
- Developed and maintained operational policies aligning with company objectives and compliance standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Configuration Analyst
Anthem
06.2018 - 09.2020
- Configured and troubleshot the benefits website of ADP's health & welfare service engine product for national account clients.
- Configured adp's health & welfare service engine product using web-based graphical user interface tools, aligning with client and vendor needs.
- Designed plans, managed imports and exports, communicated with participants, handled extract requests, and oversaw configuration, data load, and validation.
- Build import files from various data sources and execute the data import process end-to-end to support web-based benefit programs including annual enrollment.
- Gathered and reviewed client requirements, integrating user information with data structure knowledge to provide accurate time and feasibility estimates.
- Developed and documented data exchange specifications and processes to streamline communication with clients and vendors.
- Adheres to best practices for problem analysis, concept evaluation, database development, data comparisons, modification, testing, and evaluation to ensure quality and consistency.
Business Analyst
Aetna
03.2015 - 06.2020
- Collaborated with internal and external stakeholders to clarify business problems, gathered insights from subject matter experts to identify root causes and solutions, and partnered with stakeholders to achieve desired outcomes.
- Analyzed data within data management systems and complex data sets to create accurate data-driven business presentations, meeting turnaround times.
- Led Aetna business teams, executing daily operations and strategic initiatives through guiding request formulation, task execution, and process operationalization aligned with business practices and strategy.
- Consistently demonstrate a solutions focused mindset using intermediate interpersonal skills to collaborate, build and foster strong business relationships.
Education
MBA - Business Administration and Management
Wayland Baptist University
Plainview, TX01-2013
Bachelor of Science -
University of North Texas
Denton, TX01-2011
Skills
- Project management
- Strategic planning
- Operations Management
- Process improvement
- KPI development
- Data analysis
- Power BI
- SQL
- Excel
- Workflow optimization
- Scheduling forecasting
- Capacity Application
- KPI Reports
- Dialer Insights
- Healthcare knowledge
- Cross-functional collaboration
- Cross-functional coordination
- Project leadership
- Planning implementation
- Decision Making
- Problem solving
- Team mentoring
- Stakeholder management
- Customer satisfaction
- Hiring training
- Analytical Skills
- User research
- Organization
- Goal-oriented
- People Skills
- Communication Skills
- Effective communication
- Cross-functional coordination
- Project leadership
- Planning implementation
Timeline
Strategy Operations Manager
SignifyHealth
09.2020 - Current
Configuration Analyst
Anthem
06.2018 - 09.2020
Business Analyst
Aetna
03.2015 - 06.2020
MBA - Business Administration and Management
Wayland Baptist University
Bachelor of Science -
University of North Texas