Le Andrea Randall
Bruceville,IN
Summary
Dedicated and compassionate professional with extensive experience in customer service, healthcare administration, and animal care. Skilled in medical terminology, patient care, EMR systems, and administrative support. Strong communicator with proven leadership in both medical and management settings. Currently working in animal shelter operations, providing daily care, assessments, and support for animals in need.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shelter Staff Member
Vincennes Animal Shelter
Vincennes, Indiana
02.2024 - Current
- Provide daily care, feeding, and enrichment for shelter animals.
- Assist with medical treatments, vaccinations, and intake evaluations under veterinarian guidance.
- Maintain clean and sanitary living environments for all animals.
- Support adoption services by helping match animals with suitable families.
- Managed record-keeping for animal intake, health records, and adoption processes to maintain accurate data.
- Document animal behavior, health concerns, and progress using shelter software.
- Communicate compassionately with the public, volunteers, and adoption candidates.
Customer Service Representative
Good Samaritan Hospital
Vincennes, IN
07.2014 - 04.2019
- Resolved customer inquiries regarding hospital services and procedures efficiently and accurately.
- Supported the resolution of billing inquiries by coordinating with the finance department.
- Assisted with scheduling, registration, and insurance verification.
- Managed sensitive medical information in compliance with HIPAA regulations.
Unit Coordinator
Monroe Hospital
Bloomington, IN
10.2014 - 05.2017
- Coordinated scheduling for multiple departments, ensuring optimal resource allocation and efficient workflow.
- Maintained accurate records of patient interactions, ensuring compliance with regulatory requirements and quality standards.
- Assisted in coordinating patient referrals to appropriate services, ensuring timely and effective care delivery.
- Acted as a liaison between hospital departments, medical staff, families, and community agencies regarding patient care issues.
- Supported clinical staff with documentation and order entry.
Medical Assistant
Monroe Hospital
Bloomington, Indiana
08.2012 - 10.2014
- Assisted in patient intake processes by collecting and verifying personal information and medical history.
- Coordinated patient appointments and follow-ups, optimizing scheduling for efficiency and patient convenience.
- Performed routine laboratory tests and prepared specimens for analysis, maintaining compliance with safety standards.
- Supported healthcare providers during examinations, preparing necessary tools and instruments for various procedures.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Manager
Whatabuger
Corpus Christi, Texas
09.2009 - 02.2012
- Developed and implemented strategic plans to enhance team performance and operational efficiency.
- Conducted performance evaluations and provided constructive feedback to team members.
- Fostered a collaborative team environment through effective communication and conflict resolution.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Team Leader
Long John Silver's
Bedford, Indiana
09.2007 - 03.2009
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Certification - Emergency Medical Technition
Ivy Tech Community College of Indiana
Bloomington, IN05-2013
Certification - Medical Assistant
Kaplan College
Indianapolis, IN08-2012
High School Diploma -
Bedford North Lawrence
Bedford, IN05-2009
Skills
- Animal care
- Medical treatment support
- Record-keeping
- Shelter software documentation
- Adoption services assistance
- Customer relationship management
- Patient scheduling
- Medical record management
- Healthcare documentation
- Administrative support
- Medical terminology
- Document control
- Patient intake
- Vital signs monitoring
- Medication administration
- HIPAA compliance
- Disease prevention education
- EMR / EHR (including Epic)
- Electrocardiography (EKG)
- Clinical operations
- Insurance verification
- Scheduling coordination
- Workflow optimization
- Team leadership
Certification
CMA (AAMA) ID # 331614
Timeline
Shelter Staff Member
Vincennes Animal Shelter
02.2024 - Current
Unit Coordinator
Monroe Hospital
10.2014 - 05.2017
Customer Service Representative
Good Samaritan Hospital
07.2014 - 04.2019
Medical Assistant
Monroe Hospital
08.2012 - 10.2014
Manager
Whatabuger
09.2009 - 02.2012
Team Leader
Long John Silver's
09.2007 - 03.2009
Certification - Emergency Medical Technition
Ivy Tech Community College of Indiana
Certification - Medical Assistant
Kaplan College
High School Diploma -
Bedford North Lawrence