LeAndrea Vidal
NORTH CHESTERFIELD,United States
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Personal Shopper
Walmart
Richmond, VA
08.2023 - 03.2026
- Managed shopping lists and prioritized items for efficient shopping experiences.
- Assisted customers in selecting products based on preferences and needs.
- Collaborated with store associates to ensure product availability and displays.
CUSTOMER SERVICE MANAGER
Walmart
Richmond, VA
08.2022 - 03.2026
- Supervised customer service team, leading to improved service quality and efficiency.
- Trained staff on company policies and customer interaction techniques, fostering better customer relationships.
- Resolved customer complaints and inquiries promptly, ensuring high customer satisfaction.
Education
Hermitage High School
Henrico, VASkills
- Customer service
- Complaint resolution
- Staff training
- Team management
- Team supervision
- Sales
- Product recommendations
- Effective communication
- Critical thinking
- Problem solving
- Time management
- Leadership skills
- Organization
References
References available upon request.
Timeline
Personal Shopper
Walmart
08.2023 - 03.2026
CUSTOMER SERVICE MANAGER
Walmart
08.2022 - 03.2026
Hermitage High School