LeAnn Echols
Salt Lake City,UT
Summary
Dynamic Landside Terminal Specialist with a proven track record in customer relations and expert problem solving, dedicated to enhancing traveler experiences and ensuring compliance with safety regulations.
Overview
18
18
years of professional experience
Work History
Landside Terminal Specialist Level III
SLC Airport
Salt Lake City, UT
05.2024 - Current
- Assisted in implementing safety protocols, improving compliance with airport regulations.
- Trained new staff on customer service best practices and operational guidelines.
- Check doors, gates and employees for safety and violations
- Customer service and guidance throughout airport
Landside Terminal Specialist Level I
SLC Airport
Salt Lake City, UT
10.2023 - 05.2024
- Analyzed operational workflows to identify areas for safety and good customer service to the public.
- Collaborated with cross-functional teams to ensure compliance with safety regulations.
- Assisted in the development of customer service initiatives aimed at enhancing traveler experience.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Supervisor
Prospect Airport Services
Salt Lake City, UT
01.2018 - 10.2023
- Supervised daily operations, ensuring compliance with safety regulations and operational standards.
- Trained and mentored new staff on best practices and efficient workflow management.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Cashier/Operator Specialist
Target
Murrieta, CA
10.2017 - 01.2018
- Processed transactions efficiently using POS systems to ensure accurate cash handling.
- Assisted customers with inquiries, providing exceptional service and fostering positive shopping experiences.
- Maintained organized checkout area, enhancing workflow and minimizing wait times for customers.
- Collaborated with team members to optimize stock levels and promote in-store promotions effectively.
Debt Collection Specialist
Verliance
Murrieta, CA
03.2017 - 09.2017
- Negotiated payment plans with clients to facilitate timely debt resolution.
- Conducted thorough account reviews to identify delinquent accounts and prioritize collection efforts.
Secretary
SCEGA Gymnastics
Temecula, CA
10.2008 - 08.2016
- Managed scheduling for gymnastics classes and events, optimizing facility usage and staff assignments.
- Coordinated communication between coaches, parents, and gymnasts to ensure clarity and satisfaction.
- Implemented office organization systems that increased administrative efficiency and reduced paperwork errors.
- Assisted in maintaining accurate records of student progress and attendance for compliance reporting.
Education
Associate of Science - General Studies
Ricks College
Rexburg, ID04-1990
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Team collaboration
- Coaching and mentoring
- Knowledge sharing
- Self motivation
- Multitasking
Timeline
Landside Terminal Specialist Level III
SLC Airport
05.2024 - Current
Landside Terminal Specialist Level I
SLC Airport
10.2023 - 05.2024
Supervisor
Prospect Airport Services
01.2018 - 10.2023
Cashier/Operator Specialist
Target
10.2017 - 01.2018
Debt Collection Specialist
Verliance
03.2017 - 09.2017
Secretary
SCEGA Gymnastics
10.2008 - 08.2016
Associate of Science - General Studies
Ricks College