Leann Fox
Sault Ste. Marie
Summary
Customer service professional with extensive experience in cash handling and front-end supervision. Proven ability to process transactions accurately, balance drawers, and complete deposits while assisting customers in fast-paced environments. Strong communication, organizational, and computer skills complemented by experience in handling confidential information and managing opening and closing procedures.
Overview
9
9
years of professional experience
Work History
Shift Supervisor/CNA
Hearthside Assisted Living
Sault Sainte Marie
09.2025 - Current
- Supervised daily operations of assisted living facility to enhance resident care.
- Coordinated staff schedules, ensuring adequate coverage and support.
- Assisted residents with daily activities, promoting independence and dignity.
- Maintained cleanliness and safety standards throughout the facility.
- Delivered on-the-job training for new staff members to improve service quality.
Certified Nursing Assistant
MyMichigan Health
Sault Sainte Marie
08.2024 - 09.2025
- Assisted patients with daily living activities and personal hygiene.
- Documented patient care activities in electronic health record systems.
- Supported nursing staff with patient positioning and mobility assistance.
- Maintained cleanliness and safety of patient care environments.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Responded quickly to emergency situations involving sudden illness or injury.
- Helped residents walk with or without self-help devices.
- Distributed drinking water and nourishment to residents.
Assistant Store Manager
Family Dollar
Sault Sainte Marie
10.2023 - 12.2024
- Assisted in managing daily store operations and ensuring smooth workflow.
- Supervised team members and provided training on store policies and procedures.
- Handled customer inquiries and resolved issues to maintain satisfaction.
- Organized inventory management, including stock replenishment and placement.
- Implemented visual merchandising standards to enhance product displays.
- Monitored sales trends and provided feedback for inventory control decisions.
- Ensured compliance with safety regulations and company policies throughout the store.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Ensured compliance with all safety regulations throughout the store premises.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Maintained a safe working environment by enforcing safety regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Shift Supervisor
Hearthside Assisted Living
Sault Sainte Marie
04.2017 - 12.2018
- Supervised daily operations to ensure quality care for residents.
- Trained staff on best practices and compliance standards in assisted living.
- Coordinated schedules and managed staffing levels for seamless service delivery.
- Monitored resident activities to promote engagement and well-being.
- Assisted in developing care plans tailored to individual resident needs.
- Conducted regular safety checks to maintain a secure environment for residents.
- Facilitated communication between residents, families, and healthcare providers.
- Implemented training programs to enhance staff skills and competencies in caregiving.
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Addressed any issues that arose during the shift in a proactive manner.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
Education
High School Diploma -
Sault Area High School
904 Marquette Avenue06-1983
Skills
- Customer service and support
- Team leadership and management
- Multitasking and prioritization
- Effective communication skills
- Attention to detail
- Clerical support and coordination
- Resident care and assistance
- Conflict resolution strategies
- Problem solving techniques
- First aid and CPR certification
- Time management
Timeline
Shift Supervisor/CNA
Hearthside Assisted Living
09.2025 - Current
Certified Nursing Assistant
MyMichigan Health
08.2024 - 09.2025
Assistant Store Manager
Family Dollar
10.2023 - 12.2024
Shift Supervisor
Hearthside Assisted Living
04.2017 - 12.2018
High School Diploma -
Sault Area High School