Leann Johnstone
Morristown,AZ
Summary
Passionate about helping people and promoting lasting customer satisfaction by delivering quality service and unparalleled support no matter what the situation is. Proficient in making best practices and offering related options. Knowledgeable Product Development Skills adept at collaborating with team members, other departments and customers to produce relevant, high-quality products that drive company growth. Well-organized and proactive with excellent communication and planning abilities. Ready to offer 15+ years of progressive experience.
Overview
26
26
years of professional experience
Work History
Receiving, Membership, Customer Service
Sams Club
Wickenburg, AZ
06.2023 - Current
- Identified opportunities for process improvement within the customer service department, leading to increased efficiency.
- Boosted membership retention rates with proactive outreach to members at risk of nonrenewal.
- Handled escalated customer concerns effectively, often turning dissatisfied members into loyal advocates for the organization.
Culinary Specialist
The Meadows
Surprise, AZ
01.2023 - Current
- Established food preparation procedures and guidelines to promote meal consistency and quality.
- Maintained a clean and sanitary kitchen environment in compliance with health department regulations.
- Boosted employee morale through transparent communication regarding performance feedback and opportunities for advancement within the company structure.
- Enhanced customer satisfaction by providing high-quality meals and maintaining timely food service.
Owner/Operator Dog Boarding
Rover
Morristown, AZ
10.2017 - Current
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Promoted business via social media to generate leads and maximize brand identity.
- Achieved consistent growth with careful planning and execution of business development initiatives.
Ophthalmologist
Visionaire Eye Consultants
Castle Rock, CO
10.2018 - 10.2019
- Streamlined administrative tasks such as record-keeping, scheduling appointments, and billing processes for improved office efficiency.
- Developed strong relationships with referring physicians, boosting cross-referrals between practices.
- Increased patient satisfaction through timely and accurate communication about diagnoses, treatments, and progress updates.
- Provided exceptional care by addressing both medical and emotional needs of patients during consultations and treatments.
Asset Protection Manager
Macy's Inc./Bloomingdales
Aurora, CO
08.2015 - 09.2018
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
Loss Prevention Manager, Logistics Manager, Agent
Nordstrom
Lone Tree, CO
06.1998 - 01.2015
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Education
Criminal Justice
Colorado State University
Criminal Justice
University of Wyoming
Skills
- Dependable Team Player
- Customer Service Oriented
- Supportive
- Computer skills (Word, Outlook, & Excel)
- Goal-oriented
- Reliable and Punctual
- Leadership Skills
- Organization and multi-tasking
- High Degree of Patience
- Strong communication skills (both verbal and written)
- Able to work under pressure and meet deadlines
- Strong numerical skills
- Logistical skills
- Positive team building
Awards Recognition
- Received several awards and recognition including Loss Prevention Manager of the Company
- Several top tier agents recognized
- Top shrinkage reduction in the company in 2013
- Top Loss Prevention Team in the company in 2013 resulting in Top Team at the year end.
Skills Acquired
- Interface with doctors, vendors and patients
- Answer phones and schedule appointments
- Maintain charts, collect balances, and verify Insurances
- Check Patient forms, schedule new patients and collect Demographic information
- Schedule patients with other specialists and send referrals
- Organizing and managing store losses
- Investigating credit card fraud
- Work strategically with law enforcement and other retail personnel
- Partnering with other departments to ensure safety procedures and ensuring excellent customer service
- Strong supervision skills (supervised team of six agents)
- Positive team building within own department and others
- Excellent customer service skills
- Managing building security
- Reducing store shrinkage
- Customer service skills
- Being able to work under pressure and meet deadlines
- Strong communication skills
- Typing reports
- Learning how to respond quickly and efficiently
References
- Audrey Segura, 720-343-9076
- Steve Mulligan, 720-233-8616
- Jenny Opitz-Turmel, 909-539-7055
Riding Horses
I have a passion for all animals, especially my horses and dogs. I have grown up riding horses and they are my therapy at the end of the day! My girls (Dogs) Paisley, Paris and Pink share my passion for being outside and keeping me on my toes!
Timeline
Receiving, Membership, Customer Service
Sams Club
06.2023 - Current
Culinary Specialist
The Meadows
01.2023 - Current
Ophthalmologist
Visionaire Eye Consultants
10.2018 - 10.2019
Owner/Operator Dog Boarding
Rover
10.2017 - Current
Asset Protection Manager
Macy's Inc./Bloomingdales
08.2015 - 09.2018
Loss Prevention Manager, Logistics Manager, Agent
Nordstrom
06.1998 - 01.2015
Criminal Justice
Colorado State University
Criminal Justice
University of Wyoming