Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
Teri Hill

Teri Hill

Columbia,TN

Summary

A dependable administrative professional with experience in business areas such as insurance sales, insurance dental claims, accounting, data entry, payment posting, customer service, and collections. 15+ years office experience.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Tennessee Farm Bureau
Columbia, Tennessee
11.2021 - 03.2022
  • Fast and effective connections from agent to underwriters.
  • Completed phone payments and certain policy changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Temporary to Permanent Office Position

Randstad Staffing Services
Columbia, Tennessee
08.2021 - 11.2021
  • Multi-task phone answering.
  • Team work

Dental Office Manager/Insurance and Collections

Children's Dental Associates
Columbia, Tennessee
01.1997 - 05.2006
  • Managed daily operations for dental office. Facilitating excellent direction, guidance, and great environment for fourteen employees and two dentists.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Managed insurance billing and denials, collections, payment posting, and monthly reports.

Licensed Insurance Agent

Moore Landers State Farm Insurance
Columbia, Tennessee
09.1989 - 05.1996
  • Analyze customer needs and provided best options, upselling products and services.
  • Daily operations of business: answering phones, payment posting, policy changes, and daily deposits.

Education

High School Diploma -

Columbia Central High School
Columbia, TN
05.1989

Skills

  • Insurance claims: verifying coverage, posting payments, reprocessing denials, and monthly reports
  • Appointment Setting
  • Dependable team player
  • Excellent telephone etiquette
  • Customer Service
  • Data Entry and Review
  • Excellent proofreading skills

Certification

Licensed Property/Casualty Insurance Agent

Licensed Life/Health Insurance Agent

Timeline

Customer Service Specialist

Tennessee Farm Bureau
11.2021 - 03.2022

Temporary to Permanent Office Position

Randstad Staffing Services
08.2021 - 11.2021

Dental Office Manager/Insurance and Collections

Children's Dental Associates
01.1997 - 05.2006

Licensed Insurance Agent

Moore Landers State Farm Insurance
09.1989 - 05.1996

High School Diploma -

Columbia Central High School

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Teri Hill