Summary
Overview
Quote
Skills
Certification
Software
Interests
Volunteering
Languages
Education
Work History
Work Availability
Websites
BusinessAnalyst

LeAnn Kelsey

Mesquite,TX

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a entry-level position. Ready to help team achieve company goals.

Offering solid foundation in IT fundamentals and genuine eagerness to learn and grow within the field. Brings a strong understanding of basic computer operations and essential troubleshooting techniques. Ready to use and develop technical skills and customer service abilities in this new role.

Overview

8
8
years of professional experience
1
1
Certificate

Quote

"Believe you can and you’re halfway there."
Theodore Roosevelt

Skills

  • Remote support
  • Customer service and Support
  • Team Player
  • Friendly and outgoing
  • Communication and Interpersonal skills
  • Analytical and Critical thinking
  • Attention to Detail and Accuracy
  • Adaptability and flexibility
  • Technical Aptitude and Knowledge

Certification

  • Introduction to Cybersecurity, Cisco - August 2021
  • Retail Food Handler , Learn2Serve - Issued April 2023- Expires April 2025, Credential ID TX-FH-454940
  • Pc Pro, TestOut - 2025
  • Office Pro, TestOut - 2025
  • CompTIA A+ (In Progress)

Software

Spreadsheets

Social media

Windows and macOs operating systems

Microsoft Office Suite

Knowledge of networking and security basics

Firefox

Grammarly

Interests

Foreign Languages

Volunteering

Music

Creative activities

Reading

Biking

Volunteering

User Support, Mozilla (Community portal)

Remote | August 2021 - January 2023

  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Self-motivated, with a strong sense of personal responsibility.


Proofreader, Project Gutenberg Literary Archive Foundation

Remote | January 2021 - January 2022

  • Checked and corrected grammatical and spelling errors in diverse documents.
  • Collaborated with writers and editors to improve overall content clarity and readability.


Transcriptionist, By the People - Library of Congress

Remote | January 2020 - January 2022

  • Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.


Reviewer, OnlineBookClub.com

Remote | April 2019 - August 2020

  • Contributed to the development of a knowledge base for common issues encountered during reviews, streamlining future problem-solving efforts.
  • Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.

Languages

English
Native or Bilingual
German
Elementary
Russian
Elementary

Education

Associate of Science - Cybersecurity

Texas State Technical College
Waco, TX
01-2026

No Degree -

Collin County Community College
Plano, TX
01-2016

High School Diploma -

Rockwall-Heath High School
Rockwall, TX
06-2014

Work History

Coffee Barista

Starbucks
06.2022 - Current
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.

General Transcriptionist- Freelancing

Scribie.com
08.2018 - 12.2019
  • Maintained strict confidentiality with sensitive information, ensuring client trust and privacy.
  • Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
  • Adapted quickly to new technology platforms and software programs introduced within the workplace, enhancing overall efficiency levels.
  • Effectively prioritized workload to balance multiple projects concurrently without compromising quality or deadline adherence.

Babysitter

Lisa Burleson
06.2017 - 09.2019
  • Played games, worked on puzzles, and read books to young children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Collaborated closely with parents in establishing boundaries/rules within the household which helped maintain consistency across all environments.
  • Communicated positively with children and guardians.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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LeAnn Kelsey