Leann Rosania
Wayne,NJ
Summary
Detail-oriented Phlebotomist, newly certified with strong organizational skills eager to begin career. Thorough team contributor with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Customer Service Administrator
Almod Diamonds
New York, NY
05.2019 - Current
- Independently handle the issuance of refunds, merchandise credits and gift certificates for a 32-person customer service team.
- Developed training materials to onboard new team members effectively.
- Monitored customer feedback channels to identify trends or recurring issues that require attention from the management team.
- Organized and executed departmental meetings focused on sharing best practices, discussing ongoing challenges faced by team members, and adjusting processes.
- Acting Salesforce Administrator
- Streamlined workflow processes that improved productivity, enhanced user experience and ensured consistent customer satisfaction.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed custom reports and dashboards for better decision-making for multiple departments.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
Key Holder
Nature’s Pavilion Natural Food Market and Health Shoppe
New Jersey
09.2014 - 05.2019
- Oversaw store operations by managing cash handling processes, reviewing equipment management, and supervising staff.
- Trained new staff on operational protocols and customer service standards.
- Implemented visual merchandising strategies to optimize product displays and increase customer engagement.
- Resolved customer inquiries and complaints, fostering a positive shopping experience through effective communication.
Education
Certification - Phlebotomy
Phlebotomy School of New Jersey
Wayne, NJ10-2025
Bachelor of Science - Classics
Rutgers University
New Brunswick, New Jersey, NJ08-2024
Skills
- Venipuncture
- Capillary puncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Data Entry Proficiency
- Teamwork and collaboration
- Empathy
Certification
- Certified Phlebotomy Technician (NHA #B6L4T8T3)
Timeline
Senior Customer Service Administrator
Almod Diamonds
05.2019 - Current
Key Holder
Nature’s Pavilion Natural Food Market and Health Shoppe
09.2014 - 05.2019
Certification - Phlebotomy
Phlebotomy School of New Jersey
Bachelor of Science - Classics
Rutgers University