LeAnn Schumacher

Work History

ABC Childcare

09.2013 - Current

Developed and implemented age-appropriate curriculum fostering cognitive and social development.
Managed daily operations, ensuring compliance with health and safety regulations.
Supervised team members, providing training and mentorship to enhance performance and engagement.
Conducted regular assessments of children's progress, tailoring programs to individual needs.
Maintained accurate records of enrollment, attendance, and financial transactions for expenses and client tax records.
Cultivated partnerships with parents, enhancing communication and community involvement.
Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Led initiatives to improve facility resources, enhancing learning environments for children.

American Family Insurance

11.2010 - 09.2013

Provided exceptional customer support by addressing inquiries and resolving issues promptly.
Managed policy changes and renewals, ensuring compliance with company standards.
Educated clients on insurance products, enhancing their understanding of coverage options.
Facilitated claims processing by gathering necessary documentation and coordinating with adjusters.
Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
Documented customer interactions and transactions for accurate, up-to-date records.
Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.

State Farm Insurance

04.2004 - 04.2010

Streamlined communication channels between departments to improve service response times.
Mentored junior representatives, fostering skill development and team collaboration.
Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
Implemented training programs focused on product knowledge and customer engagement strategies.
Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.

Ross R. Kinney, Attorney at Law

09.2001 - 03.2005

Drafted and formatted legal documents, including pleadings, briefs, and correspondence.
Managed calendar appointments and scheduled meetings for attorneys and clients.
Communicated effectively with clients, witnesses, and court personnel on behalf of attorneys.
Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
Organized files for court proceedings.
Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
Prepared and processed invoices for attorney billing.