Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
LeAnn Schumacher

LeAnn Schumacher

Waukesha,WI

Summary

Detail-oriented professional with strong skills in client relationship management and team mentorship. Successfully fostered community involvement and enhanced communication with parents, driving engagement and satisfaction in educational settings.

Overview

24
24
years of professional experience

Work History

Owner/Operator

ABC Childcare
09.2013 - Current
  • Developed and implemented age-appropriate curriculum fostering cognitive and social development.
  • Managed daily operations, ensuring compliance with health and safety regulations.
  • Supervised team members, providing training and mentorship to enhance performance and engagement.
  • Conducted regular assessments of children's progress, tailoring programs to individual needs.
  • Maintained accurate records of enrollment, attendance, and financial transactions for expenses and client tax records.
  • Cultivated partnerships with parents, enhancing communication and community involvement.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Led initiatives to improve facility resources, enhancing learning environments for children.

Insurance Customer Service Representative

American Family Insurance
11.2010 - 09.2013
  • Provided exceptional customer support by addressing inquiries and resolving issues promptly.
  • Managed policy changes and renewals, ensuring compliance with company standards.
  • Educated clients on insurance products, enhancing their understanding of coverage options.
  • Facilitated claims processing by gathering necessary documentation and coordinating with adjusters.
  • Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.

Insurance Customer Service Representative

State Farm Insurance
04.2004 - 04.2010
  • Streamlined communication channels between departments to improve service response times.
  • Mentored junior representatives, fostering skill development and team collaboration.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Implemented training programs focused on product knowledge and customer engagement strategies.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.

Legal Secretary

Ross R. Kinney, Attorney at Law
09.2001 - 03.2005
  • Drafted and formatted legal documents, including pleadings, briefs, and correspondence.
  • Managed calendar appointments and scheduled meetings for attorneys and clients.
  • Communicated effectively with clients, witnesses, and court personnel on behalf of attorneys.
  • Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
  • Organized files for court proceedings.
  • Assisted in drafting legal documents such as pleadings, motions, and briefs, contributing to successful case resolutions.
  • Prepared and processed invoices for attorney billing.

Education

Property & Casualty, Life & Health License - Insurance

Kaplan Financial Education, Milwaukee, WI
  • Relevant Coursework: Insurance Sales and Service
  • Professional Development

Skills

  • Business planning
  • Client relationship management
  • Curriculum planning
  • Licensing knowledge
  • Child development expertise
  • File organization
  • Operations management
  • Documentation and reporting

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Owner/Operator - ABC Childcare
09.2013 - Current
Insurance Customer Service Representative - American Family Insurance
11.2010 - 09.2013
Insurance Customer Service Representative - State Farm Insurance
04.2004 - 04.2010
Legal Secretary - Ross R. Kinney, Attorney at Law
09.2001 - 03.2005
Kaplan Financial Education - Property & Casualty, Life & Health License, Insurance