Leann Singleton
Morristown,TN
Summary
Dynamic Merchandise Team Manager at Belk with a proven track record in enhancing customer engagement and driving sales through strategic promotional planning. Skilled in inventory management and team building, I successfully increased product turnover while fostering a collaborative work environment, resulting in improved customer satisfaction ratings.
Overview
29
29
years of professional experience
Work History
Merchandise Team Manager
Belk
2017.03 - Current
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Coached team members to improve performance, leading to higher customer satisfaction ratings.
- Maintained an organized stockroom system which facilitated efficient restocking processes during peak shopping hours.
- Managed inventory effectively, resulting in decreased excess stock and increased product turnover.
- Conducted regular team meetings for clear communication of goals and expectations, fostering a collaborative work environment.
- Increased sales by implementing strategic merchandise displays and promotions.
- Addressed customer concerns promptly, resolving issues professionally while maintaining high levels of customer satisfaction.
- Continuously updated visual merchandising standards, keeping the store fresh and visually appealing for customers.
Sales Team Manager
Belk
2013.02 - 2017.03
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Conducted regular performance reviews, identifying areas of improvement and providing guidance for professional growth.
- Maintained a high-performing sales team by recruiting top talent and retaining motivated employees through ongoing development opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Operations Team Manager
Belk
2016.02 - 2017.02
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Established performance metrics to track progress, identify trends, and inform data-driven decision-making processes.
- Oversaw daily operations, ensuring timely completion of tasks while maintaining exceptional quality standards.
- Worked closely with senior leadership to define long-term operational strategies designed for scalable growth.
- Championed a culture of collaboration, innovation, and accountability within the operations team.
- Conducted regular reviews of internal policies and procedures to maintain compliance with industry regulations or best practices guidelines.
- Evaluated team performance regularly to identify opportunities for improvement or professional development initiatives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
HR Associate
Belk
2006.10 - 2013.02
- Maintained up-to-date knowledge of industry trends and best practices, continuously seeking opportunities to enhance HR processes for greater organizational effectiveness.
- Managed employee relations issues, fostering a harmonious and inclusive workplace culture.
- Enhanced employee satisfaction by implementing effective talent acquisition strategies.
- Promoted open communication channels between employees and management, addressing concerns proactively to maintain high morale levels within the organization.
- Ensured timely completion of performance appraisals, facilitating constructive feedback for career development purposes.
- Reduced turnover rates by regularly evaluating employee feedback and implementing necessary changes for better work-life balance.
- Implemented efficient record-keeping systems, ensuring easy access to critical documents while adhering to data privacy requirements.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Answered and redirected incoming phone calls for office.
- Processed employee termination paperwork at direction of supervisory staff.
Multi-Unit Operation Manager
Rose's Variety Wholesale
1996.03 - 2003.05
- Adapted quickly to constantly changing market conditions by conducting thorough analyses of industry trends, competition, and customer preferences.
- Increased operational efficiency by establishing standardized procedures for daily tasks and conducting regular audits to ensure compliance.
- Facilitated regular meetings with unit managers for performance reviews, sharing best practices, and addressing any operational challenges.
- Streamlined supply chain processes leading to reduced lead times enabling prompt product availability in all locations.
- Optimized staff scheduling to maximize productivity while maintaining exceptional customer service standards in all locations.
- Developed strong teams of high-performing personnel through recruitment, coaching, mentoring, and ongoing performance evaluations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
High School Diploma - General Studies
Morristown Hamblen High School East
Morristown, TN05.1989
Skills
- Merchandise presentation
- Promotional planning
- Multitasking Abilities
- Reliability
- Critical thinking
- Organizational skills
- Cash handling and reconciliation
- Cash handling
- Customer engagement
- Team building and motivation
- Store operations
- Inventory and stocking
- Flexible work schedule
- Self motivation
- Product knowledge
- Sales leadership
- Time management
- Multitasking and prioritizing
- SOP enforcement
- Sales floor resets
- Fixture updates
- Visual display standards
- Seasonal product promotion
- Shipment processing
- Pricing strategy
- Stockroom organization
- Inventory management
- Inventory control
- Stock replenishment
- Retail display setup
Timeline
Merchandise Team Manager
Belk
2017.03 - Current
Operations Team Manager
Belk
2016.02 - 2017.02
Sales Team Manager
Belk
2013.02 - 2017.03
HR Associate
Belk
2006.10 - 2013.02
Multi-Unit Operation Manager
Rose's Variety Wholesale
1996.03 - 2003.05
High School Diploma - General Studies
Morristown Hamblen High School East