Leann Stacy
Summary
Professional and adaptable sales and operations professional with a strong background in customer service, consultative sales, financing, upselling, and customer relationship management. Experienced in fast-paced environments requiring multitasking, problem-solving, team collaboration, and effective communication. Skilled in supporting daily operations, maintaining efficiency, handling logistics and inventory processes, and delivering positive customer experiences. Proven ability to drive sales performance, build lasting customer relationships, and contribute to overall business success through strong organizational and operational skills.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Guest Experience Specialist
Bob’s Discount Furniture
West Springfield
05.2025 - Current
- Skills & Responsibilities
- Consultative sales and customer relationship building
- High-volume retail sales in commission-based environment
- Upselling financing options and furniture protection plans
- Regional top performer in Bob’s Card prequalification conversions
- Objection handling, negotiation, and closing sales
- Educating customers on financing, warranties, and product value
- Selling outlet, clearance, and scratch-and-dent furniture inventory
- Product knowledge across living room, bedroom, dining, mattresses, and motion furniture
- Cross-selling accessories and add-on products
- Managing multiple customers simultaneously in fast-paced environment
- Problem-solving and conflict resolution with customers
- POS system operation, order processing, and sales documentation
- Team collaboration and showroom organization
- Strong communication and customer service skills.
Pit Operator/Loading Dock Worker
Amazon XL Center
Cromwell
10.2024 - 03.2025
- Responsibilities
- Operated powered industrial trucks (PIT) to transport oversized inventory safely
- Loaded and unloaded large freight shipments at dock areas
- Maintained warehouse safety and operational efficiency in fast-paced environment
- Organized and staged inventory for outbound and inbound shipments
- Performed heavy lifting and material handling of oversized products
- Followed scanning, tracking, and inventory procedures accurately
- Collaborated with team members to meet productivity and shipping goals
- Conducted equipment safety checks and followed OSHA/safety protocols
Custodial Lead
Pure Yoga
Cheshire
09.2022 - 11.2023
- Responsibilities
- Ensured cleanliness and sanitation of facilities, restrooms, and common areas
- Inspected completed work to maintain quality and compliance standards
- Managed cleaning supply inventory and coordinated restocking needs
- Operated and maintained custodial equipment and machinery
- Responded to spills, maintenance issues, and urgent cleaning requests
- Maintained safety protocols and proper handling of cleaning chemicals
- Assisted with floor care, trash removal, and general facility upkeep
- Worked part-time after other job seven days a week
Store Co-Manager
Z-Mart of Cheshire Inc
Cheshire
11.2022 - 01.2023
- Responsibilities
- Supervised daily store operations and employee performance
- Managed cash handling, register balancing, and bank deposit procedures
- Oversaw inventory control, ordering, and merchandise stocking
- Provided customer service and resolved customer concerns
- Trained and scheduled employees in fast-paced retail environment
- Maintained store cleanliness, safety, and compliance standards
- Monitored sales, loss prevention, and operational efficiency
Customer Service Representative
Stacy’s Cleaner’s
East Longmeadow
06.2008 - 12.2018
- Family-Owned Dry Cleaning Business: Counter Associate & Assembly Line Worker Responsibilities
- Provided customer service at front counter, including order intake and pickup
- Handled cash transactions, payments, and customer inquiries
- Tagged, organized, and tracked garments accurately through processing system
- Assisted customers with special garment care requests and stain concerns
- Operated within fast-paced, high-volume family business environment
- Sorted, assembled, and prepared completed orders for customer pickup
- Maintained organization and accuracy of clothing racks and ticketing system
- Collaborated with team members to ensure timely order completion
- Assisted with quality control and inspection of finished garments
- Maintained cleanliness and organization of work area
Insurance Intern
J. Stolar Co.
Three Rivers
05.2008 - 04.2009
- Responsibilities:
- Conducted property re-appraisals to assess current replacement values
- Reviewed residential and commercial property characteristics and updates
- Collected and verified property data, measurements, and documentation
- Evaluated building materials, features, condition, and improvements
- Maintained accurate appraisal records and reporting documentation
- Communicated with property owners and clients professionally
- Used appraisal software and databases to update property information
- Assisted with risk assessment and valuation accuracy for insurance coverage
- Managed scheduling and field inspections efficiently
- Ensured compliance with company guidelines and appraisal standards
Education
Bachelor of Science - Industrial And Organizational Psychology
Columbia Southern University
Orange Beach, AL 01.2026 - 05.2026
Bachelor of Arts - Psychology
Western New England University
Springfield, MA 01.2009 - 05.2011
Bachelor of Arts - Psychology
Washington State University
Pullman, WA 08.2007 - 12.2008
Wilbraham & Monson Academy
Wilbraham, MASkills
- Customer relationship management
- Conflict resolution
- Data analysis
- Employee training
- Management
- Sales/Up-selling
- Objection Handling
- Technology Advanced
- Typing
- Detail-oriented
- Research skills
- CRM and SaaS usage
- Data entry
- Creative problem-solver
- Metric-driven, high performer
- Project management
- Generative AI
Timeline
Bachelor of Science - Industrial And Organizational Psychology
Columbia Southern University
01.2026 - 05.2026
Guest Experience Specialist
Bob’s Discount Furniture
05.2025 - Current
Pit Operator/Loading Dock Worker
Amazon XL Center
10.2024 - 03.2025
Store Co-Manager
Z-Mart of Cheshire Inc
11.2022 - 01.2023
Custodial Lead
Pure Yoga
09.2022 - 11.2023
Bachelor of Arts - Psychology
Western New England University
01.2009 - 05.2011
Customer Service Representative
Stacy’s Cleaner’s
06.2008 - 12.2018
Insurance Intern
J. Stolar Co.
05.2008 - 04.2009
Bachelor of Arts - Psychology
Washington State University
08.2007 - 12.2008
Wilbraham & Monson Academy