LeAnn Ward
Parkville,MO
Summary
Motivated Customer Service Specialist for over 25 years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Logistics Call Center Representative I
Quest Diagnostics
Lenexa, KS
06.2021 - Current
- Assisted in Training of New Hires.
- Trained co-workers in STAT process.
- Skilled with STAT process & Medical Termonology for tests processed.
- Excellent verbal & written skills.
- Professional Interactions with intenal & external clients, co -workers and leadership.
- Excellent verbal & written communication skills.
- Handled Inbound calls with Logistics clients.
- Receiving client pickup request calls, directing clients upon multi factors.
- Well-organized, utlize job aides, maps and locating information readily.
- Assign pickup & delivery destinations to RSR & vendor couriers.
Patient Care Representative
Samuel U Rodgers Health Clinic
Kansas City, MO
04.2018 - 02.2021
- Screened patients for financial assistance and aided in preparing required funding documents
- Reviewed each step of patient care and made proactive adjustments to avert issues
- Scheduled approximately 250 patients per week and made reminder calls
- Responded to patient queries and concerns concerning insurance coverages and deductibles
- Maintained confidentiality of patient data and condition at all times to safeguard health information
- Upheld confidentiality requirements and regulatory compliance guidelines in all areas.
Administrative Assistant/Receptionist/Dispatcher Coordinator
Arctic Air Heating & Cooling
Gladstone, MO
06.2012 - 04.2018
- Assisted new employees with new-hire paperwork and reviewed for completeness
- Operated calculator, computer and other general office equipment and totaled checks, cash and credit cards from previous day
- Established and updated work schedules to account for changing staff levels and expected workloads
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Education
Completed Coursework - Psychology & Criminal Justice
University of Phoenix
Certification - Business & Customer Service
MCC Business & Technology Center
High School Diploma -
Smithville High School
Skills
- Efficient and Detail-Oriented
- Verbal and Written Communication
- Multitasking and Prioritization
- Team-Oriented and Cooperative
- Call Volume and Quality Metrics
- Time Management
- Patient and Empathetic
- Administrative and Office Support
- Complaint Resolution
- Quality Assurance
- Problem-Solving Skills
- Trained New HIres for Logistics
- STAT Dispatacher & Trained with the STAT process in specific regions
Additional Information
Customer Service -25 yrs experience
Experience in Behavioral Health & Case Management
Highly Skilled in the Medical & Dental Environment
Worked in Office Administration
Educated in Psychology, Business Management and Criminal Justice
Timeline
Logistics Call Center Representative I
Quest Diagnostics
06.2021 - Current
Patient Care Representative
Samuel U Rodgers Health Clinic
04.2018 - 02.2021
Administrative Assistant/Receptionist/Dispatcher Coordinator
Arctic Air Heating & Cooling
06.2012 - 04.2018
Completed Coursework - Psychology & Criminal Justice
University of Phoenix
Certification - Business & Customer Service
MCC Business & Technology Center
High School Diploma -
Smithville High School