Leanna Carlton
Mantua
Summary
Knowledgeable Telehealth Case Manager with solid history of managing complex caseloads and providing comprehensive support to diverse client populations. Proven ability to assess client needs and develop tailored action plans that drive positive outcomes. Demonstrated strong communication and problem-solving skills in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Telehealth Case Manager
Department of Veterans Affairs
09.2014 - Current
- Managed a panel of 50-60 patients daily
- Developed individualized care plans for improved client outcomes.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Partnered with physicians, social workers, pharmacists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated referrals for clients to ensure timely access to services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Registered Nurse, Medical-Surgical Unit
Department of Veterans Affairs
08.2012 - 09.2014
- Managed 6 patients daily as a RN
- Executed discharge planning and education for patients and families, enhancing understanding of care requirements post-hospitalization.
- Utilized advanced wound care techniques to manage complex cases, ensuring optimal healing outcomes for patients.
- Assessed patient conditions and reported changes to healthcare providers, contributing to timely treatment adjustments.
- Documented patient assessments and care plans in charting software, facilitating effective communication among healthcare team members.
- Administered medications and treatments following established protocols, ensuring compliance with safety standards.
- Consistently maintained accurate documentation of patient assessments, interventions, and outcomes in accordance with regulatory requirements.
- Collaborated with interdisciplinary teams for optimal patient care, ensuring seamless communication between healthcare providers.
- Provided health education to patients and families regarding discharge instructions and plans of care.
Registered Dietitian-Home Based Primary Care
Department of Veterans Affairs
09.2008 - 08.2012
- Managed a case load of 100 patients
- Developed educational materials to promote healthy eating habits, resulting in increased awareness among patients and their families.
- Provided expert guidance to clients seeking weight loss solutions, offering effective strategies tailored to individual goals.
- Completed detailed nutritional assessments of each patient based on health history, medical conditions, and energy requirements.
- Enhanced patient satisfaction with personalized counseling sessions, focusing on dietary habits, lifestyle changes, and goal-setting strategies.
- Optimized clinical workflow by maintaining detailed documentation and efficient communication with colleagues.
Education
Bachelor of Science - Nursing
Kent State University
Kent, OH05.2011
Master of Science - Nutrition
Kent State University
Kent, OH05.2008
Bachelor of Science - Nutrition
Bowling Green State University
Bowling Green05.2006
Skills
- Case management
- Time management
- Documentation and reporting
- Problem-solving
- Decision-making
- Care coordination
- Patient education
- Teamwork and collaboration
Timeline
Telehealth Case Manager
Department of Veterans Affairs
09.2014 - Current
Registered Nurse, Medical-Surgical Unit
Department of Veterans Affairs
08.2012 - 09.2014
Registered Dietitian-Home Based Primary Care
Department of Veterans Affairs
09.2008 - 08.2012
Bachelor of Science - Nursing
Kent State University
Master of Science - Nutrition
Kent State University
Bachelor of Science - Nutrition
Bowling Green State University
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