Leanna Harrington
Kodiak,Alaska
Summary
I am small business owner with a proven track record in business development and customer service. Starting as a barista then further progressing into managing operations at Near Island Coffee and finally becoming self employed with two establishments. I have furthered expertise in vendor relations and marketing strategies, successfully enhancing brand identity and fostering a loyal customer base. Committed to excellence and continuous improvement in all aspects of business operations.
Overview
15
15
years of professional experience
Work History
Small Business Owner
Self-employeed
Kodiak, AK
11.2019 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Barista Manager
Near Island Coffee
Kodiak, AK
05.2013 - 02.2019
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created new training guidelines, and provided staff orientation and training.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
Teller
Credit Union 1
Kodiak, AK
01.2012 - 05.2014
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Barista
Island Espresso
Kodiak, AK
01.2010 - 09.2012
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
Kodiak High School
Kodiak05.2012
Skills
- Small business operations
- Planning and execution
- Vendor relations
- Business marketing
- Business management and development
- Business development
- Financial management
- Business growth and retention
- Staff hiring
- New business launch
- Staffing
- Business operations leadership
- Customer service
- Sales tracking
- Scheduling
Timeline
Small Business Owner
Self-employeed
11.2019 - Current
Barista Manager
Near Island Coffee
05.2013 - 02.2019
Teller
Credit Union 1
01.2012 - 05.2014
Barista
Island Espresso
01.2010 - 09.2012
Kodiak High School