Leanna Knight
Quakertown,PA
Summary
Accomplished leader with a proven track record at Warren Weiss Insurance Agency, adept in team leadership and complex problem-solving. Excelled in fostering stakeholder relationships and spearheading strategic initiatives, significantly enhancing client satisfaction and operational efficiency. Skilled in staff development and sales leadership, driving business growth and team performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Vice President, Director of Sales, Marketing & IT
Warren Weiss Insurance Agency
02.2011 - Current
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
Store Manager
Lane Bryant
06.2010 - 02.2011
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Branch Manager
Univest Corporation of Pennsylvania
04.2000 - 11.2002
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Education
Society of Certified Insurance Counselors
High School Diploma -
Quakertown Community High School
Quakertown, PA06-1987
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
- Complex Problem-solving
- Client relationship building
- Business development
- Results-driven
- Account management
- Operations management
- Customer service
- Risk management
- Staff development
- Sales leadership
- Staff training
Certification
- Life, Health and Disability Pennsylvania July 2011
- Property and Casualty License Pennsylvania April 2011
- Certified Insurance Counselor National Alliance December 2016
Timeline
Vice President, Director of Sales, Marketing & IT
Warren Weiss Insurance Agency
02.2011 - Current
Store Manager
Lane Bryant
06.2010 - 02.2011
Branch Manager
Univest Corporation of Pennsylvania
04.2000 - 11.2002
Society of Certified Insurance Counselors
High School Diploma -
Quakertown Community High School
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