Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Leanna Mckay

Sanford ,NC

Summary

Proven Member Service Representative at Central Electric Membership, excelling in customer satisfaction and issue resolution. Demonstrated ability to enhance office efficiency and manage financial transactions with a blend of excellent customer support skills and computer proficiency. Achieved significant improvements in member service quality, leveraging credit union knowledge and money handling abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Member Service Representative

Central Electric Membership
06.2021 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Office Assistant

Piggly Wiggly Grocery Store
09.2018 - 06.2021
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Enhanced cash handling accuracy by implementing stringent auditing procedures and staff training initiatives.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Education

Associate of Arts - Business

Central Carolina Community College
Sanford, NC
12.2023

Skills

  • Customer Service
  • Financial Transactions
  • Customer Support
  • Credit Union Knowledge
  • Call center experience
  • Money handling abilities
  • Computer Skills
  • Issue Resolution

Certification

  • Certified Nursing Assistant (CNA)
  • North Carolina Notary
  • State FFA degree
  • CPR/AED Certification
  • Electric Cooperative Fundamentals CCEP - July 2022

Timeline

Member Service Representative

Central Electric Membership
06.2021 - Current

Office Assistant

Piggly Wiggly Grocery Store
09.2018 - 06.2021

Associate of Arts - Business

Central Carolina Community College
  • Certified Nursing Assistant (CNA)
  • North Carolina Notary
  • State FFA degree
  • CPR/AED Certification
  • Electric Cooperative Fundamentals CCEP - July 2022
Leanna Mckay