Leanna Mckay
Sanford ,NC
Summary
Proven Member Service Representative at Central Electric Membership, excelling in customer satisfaction and issue resolution. Demonstrated ability to enhance office efficiency and manage financial transactions with a blend of excellent customer support skills and computer proficiency. Achieved significant improvements in member service quality, leveraging credit union knowledge and money handling abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Service Representative
Central Electric Membership
2021.06 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Office Assistant
Piggly Wiggly Grocery Store
2018.09 - 2021.06
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Enhanced cash handling accuracy by implementing stringent auditing procedures and staff training initiatives.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Associate of Arts - Business
Central Carolina Community College
Sanford, NC12.2023
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Call center experience
- Money handling abilities
- Computer Skills
- Issue Resolution
Certification
- Certified Nursing Assistant (CNA)
- North Carolina Notary
- State FFA degree
- CPR/AED Certification
- Electric Cooperative Fundamentals CCEP - July 2022
Timeline
Member Service Representative
Central Electric Membership
2021.06 - Current
Office Assistant
Piggly Wiggly Grocery Store
2018.09 - 2021.06
Associate of Arts - Business
Central Carolina Community College
- Certified Nursing Assistant (CNA)
- North Carolina Notary
- State FFA degree
- CPR/AED Certification
- Electric Cooperative Fundamentals CCEP - July 2022
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