LeAnna Peeler
Lewisville,TX
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Professional and tactful in all situations. Focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships. Maintain meticulous records. Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Talented ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
5
5
years of professional experience
Work History
Director of Front Office Operations
Jacob Joseph And Jabez Family Counseling
05.2018 - 06.2023
- Supervised and guided new employees.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Managed files and records for clients, adhered to safety procedures to prevent data breaches or misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Cross-Country travel for Staff Onboarding & Office Setup
Cook/Cashier
El Pollo Loco
01.2020 - 05.2022
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared multiple orders simultaneously in peak periods with high accuracy rate.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
BBA - Business Administration And Management
Dallas College Fall Semester 2023
Farmers Branch, TX2025
High School Diploma -
Lake Dallas High School
Lake Dallas, TX05.2021
Skills
- File and Data Retrieval Systems
- Schedule Management
- Administration and Operations
- Inventory Control
- Staff Management
- Database Maintenance
- Billing and Invoicing
- Records Organization and Management
- Customer Service
- Microsoft Office Suite
- Making Appointments
- Administrative Support
- Front Office Management
- Spreadsheet Tracking
- Customer Needs Assessments
- Oral and Writing Communication
- Multi-Tasking Skill
- Data Entry
- Interviewing & Hiring
Timeline
Cook/Cashier
El Pollo Loco
01.2020 - 05.2022
Director of Front Office Operations
Jacob Joseph And Jabez Family Counseling
05.2018 - 06.2023
BBA - Business Administration And Management
Dallas College Fall Semester 2023
High School Diploma -
Lake Dallas High School
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