SKYLER ROSS
Marysville,OH
Summary
Highly skilled customer service professional with extensive experience in office management, data entry, telecommunications, and regulatory compliance. Brings strong communication and organizational skills to every role. Excels in improving operations, and managing complex customer relations. Adept at maintaining confidentiality, resolving client issues, leading projects, and increasing efficiency.
Overview
9
9
years of professional experience
Work History
Director of Front Office Operations
Personal Construction, LLC
05.2022 - Current
- Serve as the first point of contact for clients, vendors, and business partners
- Professionally manage incoming calls and emails
- Maintain confidential records, ensuring data accuracy and accessibility
- Assist with onboarding paperwork for new clients
- Uphold company policies
- Maintain a strong presence in the front office area, addressing guest concerns personally and fostering an atmosphere of approachability and professionalism
- Oversee daily front office operations, ensuring smooth workflow while maintaining high standards of customer service excellence
Owner/Operator
S3 Esthetics, LLC
04.2024 - 03.2025
- Held client consultations to discuss concerns and preferences to ensure positive treatment plans
- Managed client records, scheduled appointments, tracked progress and satisfaction
- Maintained confidential client files and documentation in compliance with cosmetology board policies
- Built trust and connections with clientele
- Remained up to date with continuing education requirements
- Managed day-to-day business operations
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base
Sales Associate/Trainer/Shift Leader
Worth Repeating Consignment
08.2016 - 05.2020
- Utilized point-of-sale(POS) systems and technology to process sales and track targets
- Trained new hires
- Designed floor layouts for store
- Resolved customer complaints
- Built and maintained strong customer relationships
- Built brand loyalty
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
Education
Certification -
CPR/AED Certification And CRASE Active Shooter Certification
Ohio 01.2025
Associates Degree - Associates of The Arts
The Ohio State University
Marion, OH05-2022
Certification -
MA Cosmetology School
Columbus, OH12.2022
Skills
- Management Skills
- Digital Marketing
- Brand standards adherence
- Front office systems
- Critical Thinking
- Time Management
- Communication
- Project Management
- Public Relations
- Guest relations management
- Administrative skills
- Relationship building
Timeline
Owner/Operator
S3 Esthetics, LLC
04.2024 - 03.2025
Director of Front Office Operations
Personal Construction, LLC
05.2022 - Current
Sales Associate/Trainer/Shift Leader
Worth Repeating Consignment
08.2016 - 05.2020
Certification -
CPR/AED Certification And CRASE Active Shooter Certification
Associates Degree - Associates of The Arts
The Ohio State University
Certification -
MA Cosmetology School
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