Leanna Reid
Atlanta,GA
Summary
Self-motivated IT professional with 2+ years of experience in technical areas and 5+ years of customer service. Currently pursuing a Bachelor’s of Science in Information Technology focus in Cloud Computing. Proficient in data/finance entry, call center, and help desk support application systems. Semi-advanced background in cloud applications and security. IT student in cloud computing, complimented by hands-on coursework in cloud data, networks, security, design and troubleshooting. Pursuing internship or related opportunity to gain experience and expand practical knowledge in a professional IT setting.
Overview
6
6
years of professional experience
Work History
Express Claims Associate
State Farm Mutual Insurance Inc
Atlanta, GA
01.2023 - Current
- Awarded positive compliance evaluation for demonstrating 20% growth of AHT reduction within 6 months
- Engage as an express liaison on case developments and maintaining detailed records of claim in computerized systems
- Commended for consistency resolving 96% of inquiries on first contact reducing callback volume
- Collaboratively work with other departments to resolve complex claim issues
Claims Specialist
Alegeus Healthcare Technologies
Atlanta, GA
09.2020 - 01.2023
- Collaborated in a team on contributor acquisition strategies, increasing user growth rate +20% on self directed applications
- Provided customer service to HSA plans through utilizing chat features
- Promoted by Q2 most customer satisfaction surveys of 98% within three months, exceeding previous company averages
- Created user accounts, managed passwords, configured access, and tested interface functionality
IT Help Desk Associate
New Acquisitions
Atlanta , GA
12.2019 - 09.2020
- Provided 95% first-call resolution for technical issues, ensuring minimal downtime for end-users
- Included in a team of 5 of that new deployed systems with a 90% project success rate while minimizing disruption to business
- Regularly provided technical assistance troubleshooting for customers with hardware and software issues
- Diagnosed errors using system diagnostic tools
Stocker
Walmart
Warner Robins, GA
12.2017 - 12.2019
- Stocked shelves with newly arrived products
- Provided customer service by answering questions about product location, price and availability
- Operated equipment such as pallet jacks or order pickers as required
- Maintained accurate inventory records through manual systems and and or computerized databases
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT03-2025
Skills
- Experience with SQL, Ruby, Python languages
- Background in Java/JavaScript
- Windows/ Mac OS
- Linux OS
- Healthcare IT security database systems
- Microsoft 365, Office, Excel, Spreadsheet
- Proficient in Verbal and Written Communication
- Strong problem-solving skills
Interests and Organizations
Women in Technology (WIT), Weightlifting, Reading, Tutoring, AI/Machine Learning
Volunteer
- Humanitarian Aid 2022, Chinese Lion Community Drive 2023, Hunger Fight Against Food Insecurity 2023
Timeline
Express Claims Associate
State Farm Mutual Insurance Inc
01.2023 - Current
Claims Specialist
Alegeus Healthcare Technologies
09.2020 - 01.2023
IT Help Desk Associate
New Acquisitions
12.2019 - 09.2020
Stocker
Walmart
12.2017 - 12.2019
Bachelor of Science - Information Technology
Western Governors University