LeAnna Sullivan

• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Drove sales and add-on purchases by promoting specific item options to customers.
• Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
• Trained new team members in cash register operation, stock procedures and customer service.
• Assisted customers with account updates, new service additions and promotional offers.
• Helped customers find specific products, answering questions and offering advice.
• Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Wrapped items and bagged purchases properly to prevent merchandise breakage.
• Processed customer payments quickly and returned exact change and receipts.

• Maintained revenue streams by exhausting every option before offering refunds.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
• Achieved high customer satisfaction scores by de-escalating complaints quickly.
• Contributed to business growth by confirming customer satisfaction with service and quality.
• Consulted with customers regarding car parts needs, addressing automotive concerns.
• Resolved average of inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
• Documented conversations with customers to track requests, problems and solutions.
• Cross-trained staff members, resulting in 60% increase in customer satisfaction ratings.
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Shared detailed information regarding automotive options to help customers make decisions.

• Helped average of 20 customers per day by responding to inquiries and locating products.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Kept apprised of emerging trends and provided informative customer service to assist in product selection.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Observed customer behaviors to identify security threats and escalate concerns to supervisors.
• Assisted customers by finding needed souvenir or clothing items and checking inventory for items at other locations.
• Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
• Recommended optimal merchandise based on customer needs and desires.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Used pos register system to ring up customer purchases, process payments and issue receipts.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Stayed up to date on store promotions, payment policies and security practices.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

• Met or exceeded revenue objectives by promoting Backstage Players Club Cards to customers during service, account and sales follow-up calls.
• Provided excellent services for customers by following up on issues, freeplay and giveaways.
• Implemented for card resulting in gambling purposes.
• Improved service quality and increased sales by developing strong knowledge of company's products and services.
• Capitalized on opportunities to enhance customer experiences and bring in repeat business.
• Expressed appreciation for patronage, inviting and encouraging customer return visits.
• Provided top quality control and eliminated downtime to maximize revenue.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Established membership loyalty, executing flawless customer retail account management.
• Managed needs of Backstage Pass customers in busy hotel and casino environment alongside team of 10 customer relations professionals.

• Prepared and completed daily auditing processes for $500,000 revenue-producing casino.
• Ensured compliance with the internal control system.
• Audited information and accurately entered all data into Microsoft Excel.
• Examined and recorded all incoming revenue for products and services.
• Used analytical tools to assess the company's efficiency and ascertain better ways to improve the bottom line.
• Performed audits daily on slots, gaming tables, the cage and non-gaming areas.
• Coached new employees on company's processes, procedures and deadlines, resulting in highly informed staff members.
• Supervised the office and personnel when the manager was unavailable or out of the office.
• Determined and detailed gaps in process, procedure and system controls.
• Presented audit results to management teams, delivering information in non-technical terms for easy understanding.

Analyzed operating and design effectiveness of all audit areas, including mitigating controls.

• Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
• Received deliveries, scanned packages and updated orders in internal database.
• Examined packages and goods for damage and notified vendors of replacement needs.
• Identified safety hazards and notified management to determine proper resolution of issues.
• Loaded trucks for outbound orders and unloaded trucks for inbound orders.
• Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.

• Conducted audits on internal controls and developed reports on findings.
• Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
• Facilitated successful internal and external audits through sound and thorough documentation.
• Communicated audit findings by preparing and disseminating final reports to Manager.
• Provided suggestions to improve management control weaknesses.
• Analyzed audit areas' design and operational effectiveness.

• Supervised office and personnel during manager absences to keep workflows running smoothly.
• Used analytical tools to assess company's efficiency and ascertain better ways to improve bottom line.
• Investigated discrepancies uncovered during audits.
• Performed audits daily on slots, gaming tables, cage and non-gaming areas.
• Coached new employees on company's processes, procedures and deadlines, resulting in highly informed staff members.
• Examined and recorded all incoming revenue for products and services.
• Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.

• Provided technical guidance to staff on the application of internal control procedures related to revenue recognition.
• Analyzed complex transactions for accuracy and completeness prior to posting into general ledger accounts.
• Developed processes for tracking customer payments and account receivables.
• Performed reconciliations between subledger accounts and general ledger accounts as part of the monthly close process.
• Collaborated with external auditors during annual audits of financial statements by providing necessary documents and information requested by auditors.
• Initiated investigations into any suspected discrepancies found in financial data or documents reviewed during an audit process.
• Participated in meetings with senior management to discuss results from completed audits or proposed changes in internal controls.

• Collaborated with external partners to complete audits.
• Researched and implemented best practices to improve audit results.
• Created journal entries accurately and timely for month end close processes.

• Assisted clients with account inquiries and transactions.
• Managed daily cash transactions and reconciled discrepancies.
• Maintained compliance with banking regulations and policies.
• Educated clients on banking products and services available.