Summary
Overview
Work History
Education
Skills
licenses
Hobbies
Timeline
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Leanna Thornton

Summary

With a natural ability to connect with people, I excel in customer service, deriving joy from serving others and fostering a positive environment for clients and coworkers alike. As an experienced Escrow Officer, I possess a profound understanding of escrow and title processes, ensuring exceptional service delivery to clients. Proficient in Missouri and Kansas real estate/title transactions, my expertise extends to marketing and networking, enhancing business growth and client relations.

Overview

21
21
years of professional experience

Work History

Escrow Officer

Great American Title
01.2021 - Current
  • Enhanced customer service skills ensure client satisfaction by promptly addressing inquiries and resolving issues in escrow transactions. Known for building strong client relationships, I efficiently open incoming orders and set up escrow files within minutes of receiving purchase agreements. Facilitating seamless communication among all parties involved, I prepare closing documents, manage disbursements, and follow up on all escrow transactions. Additionally, I schedule closing appointments and coordinate document delivery for out-of-area closings. Proficiently managing multiple escrow accounts concurrently, I maintain financial accuracy and minimize error risks.

Special Education Parapro

Webb City School District
08.2016 - 01.2021
  • Provided student support through special accommodations, extra assistance, and assessments to ensure academic success.
  • Collaborated with teachers and parents to develop lesson plans and track student accomplishments.
  • Assisted teachers in maintaining classroom management to create a conducive learning environment.


Teller, New Accounts, Loan Processor

Southwest Missouri Bank
02.2008 - 06.2011
  • Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
  • Assisted customers with account inquiries including opening new accounts, making deposits, withdraws, cashing checks, and processing loans.

Assistant Manager

Academy Sports And Outdoors
03.2006 - 01.2008
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Interviewing and hiring processes
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and given tasks.

Teller

Southwest Missouri Bank
02.2003 - 12.2006
  • Processed customer transactions promptly, minimizing wait times.
  • Provided training to new tellers on bank procedures, systems, and customer service best practices.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

Education

High School Diploma -

Carl Junction High School
Carl Junction, MO
05.2004

Skills

  • Notary Public Certification
  • Sub-To Closings
  • Escrow management
  • Balancing Closing Disclosure
  • Loan Document Review
  • Closing process management
  • Title Document Review
  • Title requirements
  • Customer Service
  • Document Preparation
  • Closing process expertise
  • Data Entry
  • Loan Processing Coordination
  • Complaint Handling
  • Real Estate Closing Processes
  • Escrow Standards
  • Title Insurance Knowledge
  • Attention to Detail
  • Decision-Making

licenses

  • Missouri Producers License
  • Kansas Producers License
  • Jasper County Notary Public


Hobbies

  • Playing Violin, Piano, Guitar, Harp
  • Painting, Drawing
  • Crafting
  • Camping
  • Outdoors

Timeline

Escrow Officer

Great American Title
01.2021 - Current

Special Education Parapro

Webb City School District
08.2016 - 01.2021

Teller, New Accounts, Loan Processor

Southwest Missouri Bank
02.2008 - 06.2011

Assistant Manager

Academy Sports And Outdoors
03.2006 - 01.2008

Teller

Southwest Missouri Bank
02.2003 - 12.2006

High School Diploma -

Carl Junction High School

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Leanna Thornton