Leanna Thornton
Summary
With a natural ability to connect with people, I excel in customer service, deriving joy from serving others and fostering a positive environment for clients and coworkers alike. As an experienced Escrow Officer, I possess a profound understanding of escrow and title processes, ensuring exceptional service delivery to clients. Proficient in Missouri and Kansas real estate/title transactions, my expertise extends to marketing and networking, enhancing business growth and client relations.
Overview
21
21
years of professional experience
Work History
Escrow Officer
Great American Title
Joplin
01.2021 - Current
- Enhanced customer service skills ensure client satisfaction by promptly addressing inquiries and resolving issues in escrow transactions. Known for building strong client relationships, I efficiently open incoming orders and set up escrow files within minutes of receiving purchase agreements. Facilitating seamless communication among all parties involved, I prepare closing documents, manage disbursements, and follow up on all escrow transactions. Additionally, I schedule closing appointments and coordinate document delivery for out-of-area closings. Proficiently managing multiple escrow accounts concurrently, I maintain financial accuracy and minimize error risks.
Special Education Parapro
Webb City School District
Webb City MO
08.2016 - 01.2021
- Provided student support through special accommodations, extra assistance, and assessments to ensure academic success.
- Collaborated with teachers and parents to develop lesson plans and track student accomplishments.
- Assisted teachers in maintaining classroom management to create a conducive learning environment.
Teller, New Accounts, Loan Processor
Southwest Missouri Bank
Alba, MO
02.2008 - 06.2011
- Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
- Assisted customers with account inquiries including opening new accounts, making deposits, withdraws, cashing checks, and processing loans.
Assistant Manager
Academy Sports And Outdoors
Joplin, MO
03.2006 - 01.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Interviewing and hiring processes
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects and given tasks.
Teller
Southwest Missouri Bank
Alba, MO
02.2003 - 12.2006
- Processed customer transactions promptly, minimizing wait times.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
High School Diploma -
Carl Junction High School
Carl Junction, MO05.2004
Skills
- Notary Public Certification
- Sub-To Closings
- Escrow management
- Balancing Closing Disclosure
- Loan Document Review
- Closing process management
- Title Document Review
- Title requirements
- Customer Service
- Document Preparation
- Closing process expertise
- Data Entry
- Loan Processing Coordination
- Complaint Handling
- Real Estate Closing Processes
- Escrow Standards
- Title Insurance Knowledge
- Attention to Detail
- Decision-Making
licenses
- Missouri Producers License
- Kansas Producers License
- Jasper County Notary Public
Hobbies
- Playing Violin, Piano, Guitar, Harp
- Painting, Drawing
- Crafting
- Camping
- Outdoors
Timeline
Escrow Officer
Great American Title
01.2021 - Current
Special Education Parapro
Webb City School District
08.2016 - 01.2021
Teller, New Accounts, Loan Processor
Southwest Missouri Bank
02.2008 - 06.2011
Assistant Manager
Academy Sports And Outdoors
03.2006 - 01.2008
Teller
Southwest Missouri Bank
02.2003 - 12.2006
High School Diploma -
Carl Junction High School