Leanna Wilson
Summary
Strategic Leasing and Property Management professional with 18+ years of experience driving occupancy, revenue performance, and resident satisfaction across luxury and mixed-income residential communities. Proven track record of maintaining 97–99% occupancy, optimizing leasing operations, and delivering high-touch resident experiences. Skilled in team leadership, marketing strategy execution, compliance, and data-driven decision-making within fast-paced environments.
Overview
18
18
years of professional experience
Work History
Property Manager
Total Lines Construction & Development
Bridgeport, CT
01.2019 - 01.2025
- Directed day-to-day leasing and operational activities, supporting full-cycle leasing from prospecting through move-in.
- Sustained 98%+ occupancy through strategic follow-up, resident engagement, and proactive issue resolution.
- Served as primary resident liaison, delivering a high-touch customer experience and strengthening retention.
- Oversaw leasing documentation, audits, and compliance within Yardi, ensuring accuracy and regulatory adherence.
- Coordinated move-ins, inspections, and onboarding processes to streamline resident transitions.
- Produced weekly and monthly leasing, occupancy, and operational reports to support performance tracking.
- Partnered with maintenance teams and vendors to ensure timely resolution of service requests and unit readiness.
Property Manager / Asset Manager
Research Foundation – CUNY
New York, NY
01.2015 - 01.2019
- Managed leasing administration, reporting, and compliance within a regulated housing environment.
- Generated and tracked applicant activity and leasing metrics using CUNYfirst, improving reporting accuracy.
- Conducted apartment tours and guided prospects through leasing and approval processes.
- Maintained organized leasing files, waitlists, and documentation aligned with compliance standards.
- Performed unit inspections, inventories, and move-in/move-out evaluations.
- Ensured strict adherence to Fair Housing guidelines while delivering consistent resident service.
Property Manager
Fortune West Properties
Moreno Valley, CA
01.2008 - 01.2015
- Managed leasing and operations for a 28-unit residential community.
- Increased occupancy from 89% to 99%, sustaining high retention through targeted leasing strategies.
- Executed marketing initiatives, conducted tours, and maintained strong leasing pipelines.
Property Manager / Leasing Agent
Solo Realty
Moreno Valley, CA
01.2007 - 01.2008
- Marketed available units and conducted property tours to prospective residents.
- Processed applications, screenings, and lease documentation.
- Maintained leasing records, waitlists, and resident communications.
Education
Bachelor of Arts - English Literatures, Language & Criticism
Hunter College – City University of New York
Skills
- Leasing Strategy & Occupancy Growth
- Team Training & Leadership Support
- Luxury & Mixed-Income Housing
- Marketing & Traffic Generation
- Closing & Conversion Optimization
- Resident Retention & Experience
- Yardi (Voyager, CRM)
- Fair Housing & HUD Compliance
- Reporting & Operational Accuracy
- Cross-Functional Collaboration
- Turnover Reduction Strategies
- Maintenance Coordination
KEY IMPACT HIGHLIGHTS
- Consistently maintained 97–99% occupancy across multiple property types
- Improved leasing performance through structured follow-up and resident engagement
- Recognized for professionalism, communication, and resident satisfaction
- Strong operational discipline in compliance-heavy environments
Timeline
Property Manager
Total Lines Construction & Development
01.2019 - 01.2025
Property Manager / Asset Manager
Research Foundation – CUNY
01.2015 - 01.2019
Property Manager
Fortune West Properties
01.2008 - 01.2015
Property Manager / Leasing Agent
Solo Realty
01.2007 - 01.2008
Bachelor of Arts - English Literatures, Language & Criticism
Hunter College – City University of New York