Leanne Bowers
Rise Dispensary, GTI
Lakewood,OH
1
Language
2027
years of professional experience
Bilingual customer service professional fluent in English and Spanish, with extensive experience in call centers, hospitality, airline operations, and compliance-driven environments. Proven ability to adhere to procedures, communicate effectively, manage time-sensitive tasks, and resolve issues efficiently. Committed to delivering exceptional customer experiences while seeking a full-time remote role that offers opportunities for long-term growth and stability. Passionate about contributing to a team-oriented environment that leverages skills for mutual success.
Work History
Personal Care Specialist
9 Months- Educated patients on product options, effects, and usage guidelines to support informed purchasing decisions.
- Verified customer identification and eligibility while maintaining strict compliance with cannabis regulations.
- Processed sales transactions accurately using point-of-sale systems and cash-handling procedures.
- Recommended products based on individual needs, preferences, and desired wellness outcomes.
- Maintained organized product displays and replenished inventory to support smooth dispensary operations.
Deep Cleaner
8 Months- Ensured cleanliness and sanitation of facilities using industrial-grade cleaning equipment.
- Maintained inventory of cleaning supplies, ensuring availability for operational needs at all times.
- Collaborated with management to schedule deep cleaning activities during off-peak hours for minimal disruption.
- Conducted thorough deep cleaning of fryer units and kitchen equipment to ensure compliance with health standards.
- Implemented effective cleaning protocols to enhance operational efficiency and maintain equipment performance.
- Overnight shift, 7-10 hour shifts
Host
5 Months- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation systems to optimize seating arrangements.
- Coordinated with kitchen staff to ensure timely food service.
- Trained new hosts on operational procedures and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- On average 100+ guests a day
Team Member
5 Months- Collaborated with team to ensure efficient operation of daily tasks and workflows.
- Assisted in training new employees on equipment handling and safety protocols.
- Monitored inventory levels, ensuring timely restocking of supplies.
- Implemented process improvements, enhancing overall productivity within the team.
- Ensured optimal freshness and quality of produce through regular inspections and inventory management. (Disposing of/donating near expiring product over 100+ daily)
Stocker
4 Months- Stocked shelves efficiently to enhance product visibility and accessibility.
- Organized inventory to maintain optimal stock levels and ensure timely restocking.
- Assisted in training new team members on stocking procedures and safety protocols.
- Monitored expiration dates to reduce waste and ensure product quality for customers.
- Unloading about 25+ totes a week
Airline Catering and Provisioning Services (CSR)
1 Year 1 Month- Serviced aircraft between scheduled flights in a time-sensitive airport environment
- Loaded and transported catering carts while following strict safety and security protocols
- Coordinated with dispatch, flight crews, and ground teams to meet departure deadlines
- Replaced used consumables with fresh supplies while ensuring accuracy and compliance
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Catered/Serviced 3-7 flights a day.
- Proved successful working within tight deadlines and a fast-paced environment.
Transportation Security Officer
1 Year 1 Month- Provide support and screening for public safety
- Follow a daily rotation schedule based on operational needs
- Adhere to policy and procedures
- Assist fellow officers with screening duties
Front Desk Agent
3 Months- Performs multiple duties for all registration procedures
- Addressed special requests for preregistration and restricting rooms
- Excellent understanding of cash flow, credit charges and balances
- Displayed and established great understanding of room status, locations and types of rooms
- Coordinates with all staff members to ensure the quality of the rooms are in perfect condition
Call Center Representative
4 Months- Provided excellent customer service, answering phone calls and emails
- Managed customer complaints to acquire member satisfaction using available resources
- Updated new and existing customer information, to insure databases are correct
- Process all orders, forms and applications
- Furnished call logs, provided reports and documentation according to policy and procedures
Crew Member
1 Year 1 Month- Prepared food and drinks and supported drive through operations
- Maintained a clean and safe environment for customers
- Ensured and monitored the assembly of chairs, tables and items needed for the tables
- Performed regular stocking of supplies and managed equipment to prevent downtime
Sales Associate
2 Months- Performed as a team player to provide excellent customer service
- Managed store appearance to provide a well-kept sales floor
- Supported customers for a fast checkout, to provide a positive experience
Host/ Server
2 Months- Provided and performed excellent greeting skills for arriving guests
- Managed high volume of telephone calls, booked reservations to accommodate customer needs
- Excellent communication with customers as far as wait times and table availability
- Evaluated questions related to the menu and pricing as a valuable resource
Crew Member
1 Year 6 Months- Prepared food, served meals and beverages
- Maintained cash register duties, and food supplies
- Washed, sanitized and stored dishes
Delivery Driver
- Delivered packages efficiently, ensuring timely arrival while adhering to safety protocols.
- Maintained accurate records of deliveries and customer interactions for service improvement.
- Conducted vehicle inspections to ensure compliance with safety standards and operational readiness.
- Delivered packages to customer doorsteps and business offices.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Planned optimal delivery routes to enhance efficiency and minimize fuel consumption.
- Coordinated with warehouse staff to ensure accurate order fulfillment before delivery.
Education
High School Diploma
- cum laude graduate
Skills
Microsoft Excel
Microsoft Word
Microsoft Outlook
Bilingual
Industrial cleaning
Time Management & Multitasking
Team Collaboration & Communication
Data entry
Problem-solving
Exceptional customer service
Languages
Spanish
Native or Bilingual
Timeline
Personal Care Specialist
Rise Dispensary, GTI
01.2026 - 10.2026Read More
Deep Cleaner
Advanced Fryer Solutions LLC
05.2025 - 01.2026Read More
Host
KPOT
01.2025 - 06.2025Read More
Team Member
Target
08.2024 - 01.2025Read More
Stocker
Discount Drug Mart
06.2024 - 10.2024Read More
Airline Catering and Provisioning Services (CSR)
Gate Gourmet
04.2022 - 05.2023Read More
Transportation Security Officer
TSA
03.2018 - 04.2019Read More
Front Desk Agent
La Quinta Inn & Suites
12.2016 - 03.2017Read More
Call Center Representative
Alorica Inc.
08.2016 - 12.2016Read More
Sales Associate
Gap Inc.
11.2015 - 01.2016Read More
Host/ Server
Uno's Restaurant
09.2015 - 11.2015Read More
Crew Member
Culver's
07.2015 - 08.2016Read More
Crew Member
McDonald's
02.2014 - 08.2015Read More
Delivery Driver
Amazon
2019 - 2022Read More
Island Coast High School
High School Diploma
Read More