LEANNE BRADY
Midlothian,VA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
23
23
years of professional experience
Work History
Sales Specialist
Jared The Galleria Of Jewelery
05.2024 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Increased sales by 10% over the holidays by customer follow up and making appointments during the holidays.
- Went above customer service by saving a 2,000 return and converting it into a even exchange sale.
Design Consultant
Richmond Decorating Center - Hull Street
01.2023 - 10.2023
- Established strong relationships with clients by maintaining open lines of communication throughout the entire design process.
- Developed innovative design concepts to meet clients'' unique needs and preferences.
- Organized the sales floor to promote better business and increased the sales on the floor by 10%.
- Went above and beyond to save and negotiate a quote for a customer and saved them $500 on a carpet sale against our competitor.
DECO SPECIALIST
Floor & Decor
07.2020 - 04.2021
- Enhanced customer satisfaction by providing expert guidance on color schemes and home decorating trends.
- Resolved customer complaints promptly by addressing concerns professionally and offering effective solutions.
- Built strong relationships with suppliers, negotiating favorable pricing options for materials while maintaining high product quality standards.
- Worked as a team by providing outstanding customer service to help a customer redo their bathroom and floor by selling them over 2,000 in marble to sell their house.
Key Holder
Vitamin Shoppe
08.2019 - 03.2020
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Increased the UPT's (Units Per Transactions) by 15% during our private label BOGO sale during the month of September.
Bridal Consultant
David's Bridal
11.2018 - 07.2019
- Assisted brides in selecting the perfect gown by carefully listening to their preferences and offering expert advice based on body type, venue, and personal style.
- Demonstrated excellent problem-solving skills when addressing any challenges faced during fittings or alterations appointments, ensuring client satisfaction at all times.
- Provided emotional support for stressed brides throughout their wedding planning journey by offering compassionate guidance in addition to fashion expertise.
- Increased commission sales within the first three months of hire by 15% from adding additional items to build a sale.
Children's Sales Associate
Nordstrom
01.2013 - 10.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased department goal by 15% during the holidays, for demonstrating flexibility with the schedule from follow up customers to shop with.
- Increased customer relationship by 25% from cross selling products and services within 3 months of hire.
Certified Fitter in Lingerie
Dillard's
02.2008 - 03.2013
- Became a Certified Fitter by completing the two out of the three requirements: kept regular price merchandise 60% or higher and returns 13% or lower.
- Promoted a positive and inclusive environment in the workplace, fostering camaraderie among colleagues while consistently prioritizing customer satisfaction.
- Collaborated with team members to achieve monthly sales targets and maintain high-performance standards within the department.
- Provided expert knowledge of product offerings, helping customers make informed decisions when selecting lingerie items.
- Increased sales with Chantelle by selling over 10,000 and becoming third in district-Fall 2009.
- Participated in ongoing training sessions to stay current with industry trends, product features, and best practices for salesmanship.
- Attended multiple outside events to increase individual sales goal by 15% for the Susan G Komen fit events in October & February.
WAITRESS
Cracker Barrell Old Country Store
05.2002 - 02.2008
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Processed orders at 100% accuracy and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
No Degree - MASSAGE
AMERICAN INSTITUTE OF MASSAGE INC
Richmond, VA05-2005
Associate of Science - LIBARAL ARTS
RICHARD BLAND COLLEGE
Petersburg, VA05-2004
Skills
- Relationship building
- Client relations
- Customer service and care
- Upselling and cross selling
- Team collaboration
- Cash handling
- Sales expertise
- Relationship selling
- Inventory maintenance
Timeline
Sales Specialist
Jared The Galleria Of Jewelery
05.2024 - Current
Design Consultant
Richmond Decorating Center - Hull Street
01.2023 - 10.2023
DECO SPECIALIST
Floor & Decor
07.2020 - 04.2021
Key Holder
Vitamin Shoppe
08.2019 - 03.2020
Bridal Consultant
David's Bridal
11.2018 - 07.2019
Children's Sales Associate
Nordstrom
01.2013 - 10.2018
Certified Fitter in Lingerie
Dillard's
02.2008 - 03.2013
WAITRESS
Cracker Barrell Old Country Store
05.2002 - 02.2008
No Degree - MASSAGE
AMERICAN INSTITUTE OF MASSAGE INC
Associate of Science - LIBARAL ARTS
RICHARD BLAND COLLEGE
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