Leanne Brightwell
Nathalie,VA
Summary
Detail-oriented and dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Online Assistance Representative
Virginia Retirement Ststem
Richmond, VA
06.2023 - Current
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Implemented security measures to protect data from unauthorized access.
- Provided remote support to customers experiencing technical difficulties.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed routine maintenance and repair.
- Identified needs of customers promptly and efficiently.
- Counsels members and retirees on retirement plans, ensuring understanding and guidance through their myVRS accounts.
Claims Specialist
VA Employment Commission
South Boston, VA
10.2020 - Current
- Information Verification
- Problem-Solving
- Data Entry
- Client Interviews
- Recordkeeping Organization
- Payment and Investigation Escalations
- 10-key Touch
- Experience working with the supervisors, guiding our representatives through claims, making sure they provide the claimants with correct information and proper step in order to file their claim and receive their monies
- Training new employees in a call center environment
- Supervising representatives on special projects, guiding them through all processes in regards to unemployment claims filing
- Office Admin Assignments- faxing, coping, assigning claims & assisting with claimant complaints
- Completing Time Sheet (cardinal)
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes
- Communicated with other departments to establish action plans and manage open claims to closure
- Planned and conducted investigations of claims to confirm coverage and compensability
- Documented specific claims by completing and recording forms, reports and logs
- Investigated and analyzed requirements to improve timeliness of reports to customers
- Determined covered insurance losses by studying provisions of policies or certificates
- Examined claims, records and procedures to grant approval of coverage
- Experience working with customers delivering outstanding service within an environment of a multitude of loan products and services
- Worked with a diverse group of people to market and cross sell loan products
- Engaged with customers to open new accounts for term loans and revolving lines of credit
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Trained new employees to work in sewing operations department
- Conducted inventory management to ensure products were produced with high quality and efficiency
- Inspected products for quality assurance and customer satisfaction
- Inspected product inventory on a daily basis to ensure production goals were met and quality control was in place
- Utilized strong teamwork skills to work with a diverse group of co-workers to ensure production was completed on time
- Worked with new product line branding to developing appealing pipe tobacco packaging
- Customer service to set up reservations
- Waited tables to ensure customers had a high quality experience
- Counted the cashiers drawer each night and made daily deposits
- General Office knowledge working with a multitude of software systems
Customer Service Representative
Cash, U Loans
South Boston, VA
09.2018 - 07.2020
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Approved loan within specified limits or referred to appropriate approval level.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Tracked and managed new leads and followed up on referral business.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Processed credit card transactions accurately and efficiently.
- Balanced cash drawers at the end of each shift.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
Team Leader
Annin Flagmakers
South Boston, VA
08.2013 - 02.2018
- Established clear expectations for employees, providing guidance when needed.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
- Oversaw training and development programs to enhance team skills and knowledge.
Product Line Inspector
Firebird Manufacturing
South Boston, VA
03.2011 - 08.2013
Education
High School Diploma -
Halifax County High School
South Boston, VA01.2010
Some College - Office Administration
Southside Community College
South BostonSkills
- Teamwork and Collaboration
- Microsoft Word
- Microsoft Excel
- Data Entry
- Customer service
- Communication Skills
- Administrative Office Experience
- Documentation Review
- Help desk operations
- Troubleshooting and Diagnostics
References
- Anne Puryear, US Flue Cured, Supervisor, (336) 583-5300
- Lyle Moore, Farm Credit of the Virginias, Loan Officer II, (434) 222-2015
- Jessica Satterfield, Cash-2-U Loans, Office Manager, (434) 272-0427
Timeline
Online Assistance Representative
Virginia Retirement Ststem
06.2023 - Current
Claims Specialist
VA Employment Commission
10.2020 - Current
Customer Service Representative
Cash, U Loans
09.2018 - 07.2020
Team Leader
Annin Flagmakers
08.2013 - 02.2018
Product Line Inspector
Firebird Manufacturing
03.2011 - 08.2013
High School Diploma -
Halifax County High School
Some College - Office Administration
Southside Community College
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