Leanne Brooks
Brenham ,TX
Summary
Dynamic Bakery Lead and Cake Decorator at HEB Grocery Store, adept in bakery management and exceptional cake decorating, showcasing meticulous attention to detail and strong leadership. Excelled in enhancing food presentation and customer satisfaction, with a proven track record in waste reduction and efficient order management. Demonstrates excellent communication and team coordination skills.
Overview
4
4
years of professional experience
Work History
Bakery Lead
HEB Grocery Store
08.2020 - Current
Complete bakery roles through good practice and process while leading others through example.
Cake Decorator
HEB Grocery Store
08.2020 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Education
Family Consumer Science
Sam Houston State University
Huntsville, TXCypress Woods Highschool
Cypress, TXSkills
- Store operations
- Scheduling staff
- Sanitation procedures
- Food presentation
- Cake decorating
- Order fulfillment
- Waste reduction
- Bakery management
- Icing techniques
- Supply ordering
- Order management
Timeline
Bakery Lead
HEB Grocery Store
08.2020 - Current
Cake Decorator
HEB Grocery Store
08.2020 - Current
Family Consumer Science
Sam Houston State University
Cypress Woods Highschool
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