Sherri Shouey
Spring Mills,PA
Summary
Dynamic Bakery Team Lead with extensive experience at Sam's Club, excelling in bakery management and customer service. Proven track record in implementing quality control measures, enhancing product presentation, and optimizing workflows, resulting in increased customer loyalty. Skilled in training staff and fostering teamwork, ensuring compliance with brand standards and sanitation procedures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bakery Team Lead
Sams Club
State College, PA
09.2025 - Current
- Supervised daily bakery operations to ensure compliance with safety and quality standards.
- Trained new team members on equipment usage and production processes.
- Monitored inventory levels and coordinated restocking of baking supplies.
- Assisted in the preparation of baked goods, ensuring consistency in recipes and presentation.
- Implemented efficient workflows to optimize production timelines during peak hours.
- Collaborated with management to develop promotional displays for seasonal baked items.
- Resolved customer inquiries regarding product availability and ingredient information promptly.
- Resolved customer concerns quickly and professionally, resulting in increased loyalty and repeat business.
- Implemented quality control measures, resulting in fewer customer complaints and product returns.
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Prepared dough for variety of pastries, cakes and breads.
- Packaged finished products for sale.
- Trained new employees on bakery methods and procedures.
- Prepared frostings and other toppings for cakes and pastries.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Replenished bakery items in display cases.
- I help with over seeing 3 people
Co-Owner
Building #54
Spring Mills, PA
08.2021 - Current
- Oversaw daily operations, ensuring efficiency and quality standards were met consistently.
- Developed strategic partnerships to enhance service offerings and expand market reach.
- Implemented cost-saving initiatives that streamlined processes and improved profitability.
- Mentored team members, fostering a culture of continuous improvement and professional development.
- Managed inventory control systems, optimizing stock levels to reduce waste and improve turnover rates.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Cultivated a safe working environment by adhering to workplace safety policies and providing necessary resources for employee wellbeing.
- Optimized inventory management systems for streamlined ordering processes and reduced waste levels.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- We are a small business managing around 10 people
Restaurant Manager
Dunkin' Donuts
Centre Hall, PA
10.2021 - 09.2025
- Supervised daily operations to ensure compliance with health and safety regulations.
- Trained new staff on customer service standards and operational procedures.
- Managed inventory levels, placing orders to maintain stock availability.
- Implemented promotional campaigns to increase customer engagement and sales.
- Resolved customer complaints efficiently, enhancing overall satisfaction.
- Conducted regular team meetings to communicate updates and expectations.
- Monitored financial transactions for accuracy and adherence to policies.
- Collaborated with team members to optimize workflow and improve efficiency.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
- Implemented cost-saving measures through streamlined processes, efficient scheduling, and strategic vendor negotiations.
- Achieved consistent compliance with health and safety regulations, conducting regular staff training sessions.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
- Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- I Managed over 30 people daily
Assistant Store Manager
Kentucky Fried Chicken
State College, PA
11.2018 - 05.2023
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and developed team members to enhance service delivery and operational efficiency.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented promotional initiatives to boost sales and customer engagement.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Coordinated staff schedules, optimizing labor costs while maintaining service quality.
- Resolved customer complaints swiftly, fostering positive relationships and enhancing brand loyalty.
- Led team meetings to align objectives and drive performance improvements across the store.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- I over saw 45 people daily
Education
High School Diploma -
State College Area High School
State College, PA06-2006
Skills
- Store
- Store operations
- Sanitation pro
- Scheduling staff
- Sanitation procedures
- Food presentation
- Bakery management
- Food management experience
- Expiration monitoring
- Teamwork and collaboration
- Customer service
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
Certification
- Certified ServSafe, I've been Certified for over 8 years
Timeline
Bakery Team Lead
Sams Club
09.2025 - Current
Restaurant Manager
Dunkin' Donuts
10.2021 - 09.2025
Co-Owner
Building #54
08.2021 - Current
Assistant Store Manager
Kentucky Fried Chicken
11.2018 - 05.2023
High School Diploma -
State College Area High School